This is a great opportunity to join our Revenue Operations team and play a key part in supporting a business improvement project. As Cost of Sale Support, you will focus on delivering accurate, timely administrative activity that underpins service quality and operational efficiency, helping ensure we meet our commitments to customers and stakeholders.

In this role, you will work closely with your Team Manager and partner teams to manage data, process orders through third party portals, and proactively identify and resolve issues. You will contribute to continuous improvement by spotting trends, maintaining high data quality, and ensuring all work aligns with agreed SLAs, KPIs, and company processes in a fast paced, hybrid environment based in Birmingham.

O2 Business is our new focused, digital‑first B2B business serving customers across small, medium, and large enterprises, as well as the public sector. Powered by our next‑generation fixed and mobile infrastructure, the new entity will offer a broader portfolio of best‑in‑class solutions – including cloud‑based communication tools, voice and contact centre offerings, and 5G private networks – supported by a culture that prioritises in‑office collaboration, with our teams generally working together on site five days a week.

In order to be considered, you must have the following experience;

• Good working knowledge of Excel, including tracking and managing data
• Strong numerical and analytical skills with high attention to detail
• Ability to work under pressure while managing competing priorities
• Highly organised with the ability to follow structured processes accurately
• Strong team working skills and ability to collaborate effectively

We'd also love you to bring;

• A proactive, self motivated approach with a strong sense of ownership
• Confidence in identifying issues and supporting problem resolution
• Experience working in a fast paced, high volume administrative environment
• Strong communication skills when working with internal and external stakeholders
• A continuous improvement mindset with the ability to spot trends and opportunities

Working at O2 Business, you'll get a rewards package that is designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed. #LI-NA1