Macy's

Cosmetics Beauty Advisor - Bobbi Brown, Full Time - Soho (TEMP)

Macy's  •  New York City, NY (Onsite)  •  2 months ago
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Job Description

About:

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

The Bloomingdale’s Cosmetics Beauty Sales Colleague’s are experts capable of providing excellent service and selling totality of our assortment both in store and on-line. A Beauty Sales Colleague’s primary focus is to build and maintain client relationships wherever they are shopping by offering outstanding service and product knowledge, while maintaining compelling merchandise presentation. The Beauty Sales Colleague provides make-up application lessons, skin care consultations and treatments, offering expert and up-to-the-minutes trend advice. Whether in-store or online, Beauty Sales Colleagues deliver the Bloomingdale’s Customer Experience Framework through the art of conversation, always being welcoming, engaging and inquisitive, and creating that human connection that our customers are seeking when shopping with us. Beauty Sales Colleagues are responsible for actively circulating the sales floor across multiple departments, determining the customer's needs, sharing the benefits of our Loyalty programs and supporting the shopping experience from start to finish and/or handoff at the Front Desk. The Beauty Sales Colleague must also deliver operational excellence by leveraging our stores fulfillment system, merchandise to sell standards, floor and fitting room upkeep as needed. The Beauty Sales Colleague is readily available and willing to help wherever they are needed and support multiple functions impacting the customer experience.

Essential Functions:

  • Put customers quickly at ease, online and in-store; immediately connect with customers to build comfort and trust.
  • Is an expert on product and style and builds each sale with a confident fashion voice.
  • Actively uses styling and selling technology to deliver the customer experience and drive sales.
  • Uses outreach tools to connect and build relationships, inspiring repeat purchases and building a personal clientele.
  • Has flexibility to manage customer interactions and ability to balance multiple online platforms.
  • Sells the Bloomingdale's Loyalist program as the best way to shop at Bloomingdale's.
  • Maintains positive working relationships throughout the company.
  • Create an in-store and online experience that is easy, seamless and fun through the greeting and engaging all customers and by providing a genuine and friendly interaction.
  • Drive sales with in-store and online clients by embracing and being proficient with technology.
  • Participate in the merchandising and operational requirements of the role.

Qualifications and Competencies:

  • High School Diploma or equivalent required.
  • 1-2 years related experience.
  • Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
  • Resourceful and able to adapt quickly to changing priorities.
  • Resourceful self-starter, works well independently as well as part of a team, able to adapt to changing priorities.
  • Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals.
  • Frequent use of computers - Able to use and navigate multiple technological devices.
  • Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures.
  • Strong communication and problem-solving skills; presents information in a clear, concise manner.
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Physical Requirements:

  • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
  • Position requires prolonged periods of standing/walking around store or department.
  • May involve reaching, crouching, kneeling, stooping, color vision and climbing ladders.
  • Frequently lift/move up to 25lbs.

This job description is not all inclusive; additionally, Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. – including Macy’s, Bloomingdale’s, and Bluemercury – is an equal opportunity employer, committed to a diverse and inclusive work environment.

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Macy's

About Macy's

Macy's is America’s store for life. The largest retail brand of Macy's, Inc. (NYSE:M) delivers quality fashion at affordable prices to customers at approximately 640 locations in 43 states, the District of Columbia, Puerto Rico, and Guam, as well as to customers in more than 100 international destinations through leading e-commerce site macys.com. Macy's inspires fashion exploration and discovery through the most desired family of exclusive brands for her, for him, for the home, and via our dynamic mobile and social platforms. We know the power of celebration, demonstrated through decades of memorable experiences created during Macy's 4th of July Fireworks® and Macy's Thanksgiving Day Parade®, as well as spectacular fashion shows, culinary events, flower shows, and celebrity appearances. Macy's flagship stores – including New York City’s Herald Square – are internationally renowned and preeminent destinations for tourists. With the collective support of our customers and employees, Macy's builds community and helps make a difference in every market we serve, supporting local and national charities by giving nearly $50 million each year, plus 146,000 hours of volunteer service. For more than 160 years, Macy’s has, and continues to, make life shine brighter for our customers, colleagues, and communities.

Industry
Retail & Ecommerce
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
1858
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