Job Description

Location:

1

1

Home Office

11

Remote WA 98004

1

This role is Remote, and pays between $31.00 to 36.00 an hour DOE and location and is remote. We offer excellent benefits including Medical, Vision, Dental, 401(k) with instant match, generous PTO, and much more!

Our Workday Specialist supports Transforming Age team members by serving as the first point of contact for Workday system support. This role manages the Workday ticketing system and triages Level 1 issues across multiple Workday modules. The Workday Specialist is customer focused, detail oriented, and committed to providing timely, accurate support that helps our teams focus on delivering high‑quality care and services.

Our Workday Specialist:

• Serves as the primary intake point for Workday support requests, managing the ticketing system from submission through resolution.
• Triage and resolve Level 1 issues across multiple Workday modules, including HCM, Benefits, Absence, Time Tracking, Payroll, and Financials.
• Troubleshoots common issues, identify root causes, and apply standard resolutions following established processes.
• Escalate complex issues to senior analysts or external partners with thorough documentation and clear context.
• Communicates clearly and respectfully with requestors, providing updates and ensuring a positive support experience.
• Maintains accurate ticket documentation to support reporting and continuous improvement.
• Identifies recurring issues and partner with the HRIS team to improve processes, training, or documentation.
• Supports testing related to system updates or configuration changes as needed.
• Supports the Mission, Vision, and Values of Transforming Age in all areas of responsibility.
• Performs other duties as assigned.

What you need to succeed:

• Bachelor's degree or equivalent combination of education and experience
• 1 to 2 years of hands‑on Workday/HRIS experience.
• Experience supporting multiple Workday modules highly preferred.
• Excellent Customer service and communication skills, with ability to explain advanced processes to a variety of user groups and tech familiarity.
• Experience working within a ticketing system (e.g. Remedy).
• Strong troubleshooting and problem‑solving skills.
• High attention to detail and commitment to data accuracy.
• Experience supporting Workday in a healthcare, nonprofit, or multi‑entity organization preferred.
• Familiarity with HR, payroll, benefits, talent, or financial business processes preferred.