Job Description

Location Designation: Hybrid - 3 days per week

The market for insurance and financial solutions is evolving rapidly, driven by changes in customer expectations, the economic environment, and the competitive landscape. This changing marketplace provides tailwinds that New York Life can capitalize on to drive growth and headwinds that we must actively address to enhance resiliency. As a result, the way we approach go-to-market must evolve.

We undertook a significant step in this direction by evolving the value stream operating model last year. Our vision is to be a leading provider of human-led holistic guidance to affluent and middle markets, enabled by seamless and differentiated experiences across solutions and channels that set us apart in the financial services industry. With visibility into their full financial picture, a tailored holistic financial plan, and the agent’s expertise, prospects will clearly understand the solutions needed to help them both protect and prosper. They will be able to seamlessly apply for multiple solutions to address their broad financial needs. Enabled by a comprehensive view of their finances, clients will have periodic reviews with their agents to assess progress against goals. They will have the flexibility to manage accounts and transactions quickly across our full solution suite in one place through their preferred channel. We will invest in experience enhancements across multiple constituents (e.g., clients, new agents, top advisors, field managers, service professionals). Our goal is to be easy to do business with and to leverage our collective and unified strength, enhancing our position as the preferred destination for both agents and clients.

The Integrated Solutions Delivery Lead is a key leadership role responsible for managing teams of technology professionals who design, develop, test and deploy a suite of integrated capabilities across Insurance, Annuities, and Wealth Management solutions. This role will oversee critical capabilities such as Illustrations, Tax, Operational Data Management, and Policy Generation, ensuring they are seamlessly and consistently integrated with core administration, record-keeping, and new business and servicing systems supporting NYL Retail Solutions.

This position will partner with business and technology leaders to develop and execute a multi-year strategy that maximizes value from technology investments. The leader will drive the design, development, and continuous improvement of integrated solutions that support business needs, ensuring alignment across various product lines while maintaining a seamless end-user experience.

The Integrated Solutions Delivery Lead will collaborate with, and support other delivery leads within the Product Solutions Technology value stream to enable capabilities across their respective domains. This role requires a strong blend of technical expertise, strategic vision, stakeholder management, and leadership skills to navigate complex technology landscapes and drive the successful delivery of innovative solutions.

What You’ll Do:

• Lead and manage a team of 60-80 technology professionals (employees and consultants), including architects, engineers, and analysts, ensuring high-quality execution of integrated solutions.
• Develop and maintain a delivery roadmap aligned with strategic business objectives, ensuring seamless integration with core administration, record-keeping, and complex calculation engines.
• Oversee the development of integrated solutions across Insurance, Annuities, and Wealth Management Solutions, ensuring robust functionality in areas such as Illustrations, Tax, Operational Data Management, and Policy Generation.
• Ensure a seamless and consistent integration strategy across platforms to enhance connectivity between internal systems and external third-party providers.
• Align business goals, strategies, and capabilities across teams to drive cohesive execution and maximize business outcomes.
• Drive digital modernization by adopting cloud-based, API-driven architecture, automation, and agile methodologies.
• Establish a structured approach to reduce technical debt, improve system performance, and optimize data access for improved efficiency and decision-making.
• Manage risks, blockers, and interdependencies across technology teams, ensuring timely delivery and transparency with stakeholders.
• Develop talent by coaching and mentoring team members, fostering a culture of innovation and collaboration.
• Focus on customer experience by ensuring the smooth operation of solutions that enhance productivity and usability across different product lines.

What You’ll Bring:

• Master’s or bachelor’s degree in business, computer science, computer engineering, electrical engineering, systems analysis, or a related field, or equivalent experience.

• 10+ years of experience in enterprise-level delivery of financial solutions, including managing stakeholder relationships.
• 5+ years of leadership experience managing technology teams within financial services, insurance, or annuities.
• Deep knowledge of business ecosystems, including modern and legacy platforms (e.g., SaaS, PaaS, APIs, microservices, cloud-based solutions, and predictive analytics).
• Proven expertise in managing complex record-keeping or calculation integrations for Insurance, Annuities, and Wealth Management products.
• Strong experience implementing Agile frameworks, financial planning, and IT governance best practices.
• Ability to drive technology transformations, consolidations, and modernizations of legacy systems.
• Excellent consulting, communication, and stakeholder management skills, with a track record of influencing at senior leadership levels.
• Exceptional problem-solving, analytical, and strategic planning skills.

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Pay Transparency

Salary Range: $156,000-$223,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com

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Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 92929