Job Description

Job Requisition ID: 94337

Location Designation: Hybrid - 3 days per week

Join Service Experience, the engine powering exceptional experiences for New York Life's clients, agents and beneficiaries. You'll play a vital role in creating seamless customer experiences that build confidence, trust and loyalty. Whether you’re directly supporting clients throughout their life insurance needs or implementing innovative digital solutions, your work impacts the quality of every interaction.

The Corporate Vice President, Continuous Improvement Sustainability Leader leads the sustainment and evolution of the Continuous Improvement (CI) Management System across the Service Experience value stream while managing and developing a team of Sustainability Leaders. This role partners closely with senior leaders to strengthen leadership capability, accelerate Continuous Improvement maturity, and embed sustainable management practices that improve operational performance and business outcomes. As both a strategic coach and people leader, this individual drives the consistent application of CI principles, management disciplines, and management system tools while ensuring improvement efforts deliver measurable value across multiple functions.

What You'll Do

• Lead, coach, and develop a team of Sustainability Leaders by building organizational capability, driving succession planning, aligning resources to the highest-value business opportunities, and fostering consistent coaching, assessment, and Continuous Improvement deployment practices.
• Partner with senior leaders across multiple functions to coach Continuous Improvement leadership behaviors, facilitate strategy deployment, build organizational maturity, and embed management system disciplines into business planning and performance review processes.
• Lead Management System Assessments (MSAs), translate assessment findings into strategic priorities, oversee execution of improvement plans, and tailor Continuous Improvement systems to meet the evolving needs of the business.
• Drive enterprise value creation by leading cross-functional Continuous Improvement initiatives, applying advanced methodologies and tools, connecting improvement activities to financial and operational performance, and collaborating with Centers of Excellence to evolve enterprise standards.
• Champion a culture of continuous learning by leading Communities of Practice, mentoring Sustainability Leaders and Change Agents, delivering advanced Continuous Improvement training, and promoting the adoption of best practices across the organization.

What You'll Bring

Required Skills

• Bachelor's degree or equivalent professional experience.
• Proven experience leading and developing teams of Continuous Improvement practitioners, Sustainability Leaders, Change Agents, or similar operational excellence professionals.
• Demonstrated success leading Continuous Improvement initiatives across large, complex, and federated organizations while delivering measurable business value.
• Executive presence with the ability to coach, influence, and build trusted partnerships with senior leaders, including Vice Presidents and senior executives.
• Advanced knowledge of Continuous Improvement methodologies, management systems, and tools, including Kaizen, strategy deployment, Hoshin Kanri, and management system design.
• Strong facilitation, strategic planning, analytical, and change leadership skills with the ability to translate business priorities into sustainable operational improvements.

Preferred Skills

• Experience with Operational Excellence Institute (OEI), Shingo, Lean, Six Sigma, or comparable Continuous Improvement frameworks.
• Experience leading enterprise-wide management system assessments and translating findings into strategic improvement roadmaps.
• Demonstrated success linking Continuous Improvement initiatives to financial performance, balanced scorecards, and enterprise value creation.
• Experience building cross-functional Continuous Improvement communities, mentoring practitioners, and driving enterprise capability development.

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Pay Transparency

Salary Range: $120,000-$160,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Please note This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com

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Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 94337