The associate in Global Network Management supports the development and execution of the firm’s global agent bank strategy. The role focuses on maintaining effective bank relationships, delivering commercial outcomes, and ensuring alignment with the firm’s risk, regulatory, and operational frameworks. Bank Relations partner with senior relationship managers and cross-functional stakeholders to optimize service delivery, manage risk, and support strategic bank initiatives across regions and products.

Key Responsibilities

1. Relationship & Stakeholder Management

• Maintain effective working relationships with external agent banks and internal stakeholders (Treasury, Legal, Operations, Risk, Business Units)
• Support senior engagement with banks, including preparing materials and tracking actions
• Escalate issues clearly and proactively to senior team members
• Represent the firm in routine interactions with bank network stakeholders and at industry forums

2. Commercial & Analytical Execution

• Analyze bank fee structures, service levels, and account activity to identify risks and optimization opportunities
• Interpret data and contribute to recommendations on cost, service, and relationship positioning
• Support negotiations and commercial discussions through data-backed analysis
• Proactively identify anomalies in bank performance or pricing

3. Risk, Control & Regulatory Compliance

• Ensure adherence to internal risk frameworks and external regulatory requirements (e.g. KYC, CASS)
• Understand and articulate the risk implications of relationship decisions
• Partner with Risk, Legal, and Audit to support governance and control processes
• Escalate issues appropriately and contribute to remediation actions

4. Business & Strategic Support

• Support evaluation of new markets, products, and bank capabilities
• Contribute to strategic initiatives including RFPs, bank selection, and footprint optimization
• Assist in preparing materials for senior forums and relationship reviews
• Participate in industry working groups and market infrastructure discussions

5. Operational & Product Coverage

• Develop working knowledge of banking products including custody, cash, payments, and securities services
• Understand trade lifecycle and how bank services support business activity
• Assist in resolving operational issues and improving service delivery across the network
• Coordination with Operations teams on service performance and issue resolution

Skills & Experience

Core Skills

• Strong analytical capability with ability to interpret complex datasets
• Effective communication and stakeholder management skills
• Sound judgement balancing cost, risk, and service considerations
• Ability to operate in a fast-paced, global, and cross-functional environment

Experience / Knowledge

• Understanding of banking, custody, or treasury functions preferred
• Familiarity with regulatory frameworks (e.g. KYC, client asset rules)
• Experience working with external financial institutions or vendors is advantageous

Behavioral Attributes

• Detail-oriented with strong ownership and accountability
• Able to prioritize and adapt in a dynamic environment
• Operates calmly under pressure and demonstrates professional maturity