Job Description

What We Need
Corpay is currently looking to hire a Corporate Travel Specialist on a permanent basis within our Lodging division. This position falls under our TA Connections line of business and is based in our Heathrow office. In this role you will manage the daily activities of the corporate travel and training for the airlines. They will follow all compliance and operational policies to ensure our client requests are managed timely meeting SLA’s. In addition, will liaise with clients, partners, and colleagues to ensure consistent resolution. You will report directly to Corporate Operations Manager and regularly collaborate with teams and departments.
How We Work
As a Corporate Travel Specialist, Corpay will set you up for success by providing:
• Assigned workspace in the Sheraton Heathrow office
• Company-issued equipment
• Formal, hands-on training
Role Responsibilities
• Assisting customers with booking hotels, flights, transport, meeting spaces.
• Ensuring client’s requests related to corporate travel are handled in a timely and effective manner.
• Processing of Daily arrivals.
• Assisting customers with their access to online booking tools.
• Monitoring of all communication tools (chat, email, phone) for new requests, and follow ups on existing requests.
• Ensuring clear and concise handover of any outstanding tasks to the following shifts for completion/follow-up.
• Having continuous communications within the team channels to ensure efficiencies and sharing of shift knowledge.
• Logging and escalation of any complaints or potential issues to management.
• Providing feedback on process and systems that can assist the continuous growth of the team.
• Working on adhoc tasks as required of the CORP Team.

Qualifications & Skills
• Previous experience within a customer service, operational or administration environment working within agreed service levels.
• Experience in travel coordination and/or hospitality.
• Strong organizational and communication skills.
• Ability to work in a fast-paced environment.
• Proficiency in Microsoft Office and travel booking systems.
• Good telephone and written/verbal communication skills.
• Competence in MS Office, especially Excel is preferred.
• Strong attention to detail and accuracy.
• Flexibility and adaptability to changing priorities and demands.
• Working hours are 07.30 – 15.30 on a shift basis with working weekends an expectation.

Benefits & Perks
• 4 X Life insurance
• Pension scheme - 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to LinkedIn learning
• Free rewards and discounts via Gratitudes
• Career Progression

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About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy
Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.