Job Description

Overview

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour.

Responsibilities

JOB OVERVIEW:

Offer best in class travel consultation to ALTOUR clients. Quote and book accurate domestic & international, car and hotel reservations, ensuring all corporate travel policies are followed.

RESPONSIBILITIES:

• Service inbound corporate and government travel requests.
• Deliver extraordinary customer service to all ALTOUR
• Greet all clients with enthusiasm.
• Provide consultative service to travelers and travel arrangers throughout the booking process.
• Complete all reservations in an accurate and timely manner, ensuring all corporate travel policies are followed.
• Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act.
• Secure the lowest air/car/hotel rates available at time of booking.
• Utilization of client and ALTOUR negotiated programs when applicable.
• Utilize GDS low fare search capabilities.
• Maintain goal expectations in the following areas:
• Productivity – measured by transactions per day.
• Quality – minimal customer service issues.

Customer experience – measured through call monitoring performance.

Qualifications

QUALIFICATIONS:

• 5 + years’ travel selling experience.
• 5 + years’ customer service experience, preferably in the travel industry.
• Expert in international travel bookings and process
• Typing speed of at least 50 WPM
• Exceptional/above & beyond, proactive customer service approach.
• Excellent travel industry knowledge.
• Mastery in Sabre GDS, formats, short cuts, enhancements, pricing, Smartpoint.
• Corporate travel experience required.
• Excellent multitasking skills, and able to service multiple accounts at a high level of customer service.
• Exceptional communication skills both written and oral in English.
• Embrace change, adapt to new technologies and process.

Leadership Abilities:

• Has strong understanding of own skill set and development opportunities.
• Takes direction, offers suggestions, and asks for appropriate guidance when applicable.
• Demonstrates exceptional teamwork.
• Proactively offers support when ability matches need.
• Acts as a leader among peers.
• Thanks peers for support they have provided.
• Consistently demonstrates master of the guiding principles in daily work habits.
• Ability to provide constructive feedback to peers and leaders when appropriate.
• Ability to handle most difficult situations.
• May seek minimal guidance, but generally has solution at hand.
• Able to support peers in decision making.
• Knows when to escalate to a leader.

Strong understanding of key Altour initiatives and employs strong change management skills consistently.

PAY AND BENEFITS

Our benefit offerings include medical insurance, meal tickets, transportation allowance, paid time off, discounted employee travel options, access to LinkedIn Learning webinars and courses.

The salary range on this job posting/advertising has been developed to give applicants a range based on the local market where the candidate would be working. Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Prospective Employee Privacy Policy

#MVD