Job Description

About Brainbox

Brainbox is different from every other BPO. It’s not just the amazing culture, strong brand, loyal customers, and talented staff - it is deeper than that. The Brainbox core value of ‘Always Be Kind’ is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do aims to provide people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love what they do and become the best versions of themselves.

We are looking for a detail-oriented travel professional to take end-to-end ownership of booking administration for the client's corporate client accounts. This is a back-office operations role, not a contact centre or customer service position. You will work directly with the business owner, managing a queue of travel bookings independently with minimal supervision. You will manage domestic and international travel bookings, ticketing, invoicing, and customer service while ensuring compliance with client travel policies and industry regulations.

If you have solid corporate travel administration experience and want to apply your Sabre and Tramada skills properly rather than working a scripted call queue, this role is worth your attention.

Duties/Responsibilities

• Manage domestic and international travel bookings end-to-end: flights, hotels, and car hire for corporate clients.
• Process ticketing, invoicing, and receipting through the Tramada mid-office system.
• Handle travel requests from initial enquiry through to file completion, in line with each client's SLA and travel policy.
• Conduct fare research and apply correct rate codes, routing, and fare rules.
• Manage and resolve BSP billing errors, void tickets, ADM responses, net remit errors, and EMD completions.
• Process hotel reservations, including no-show and cancellation handling.
• Maintain accurate passport, visa, and traveller documentation records.
• Calculate commissions and mark-ups and process them accurately through Tramada.
• Ensure all bookings comply with IATA regulations and client travel policies.

Requirements

• Minimum 3 years of experience in the travel industry, with a focus on corporate travel.
• Hands-on proficiency in Sabre GDS for flight, hotel, and car bookings
• Experience with Tramada forinvoicing, receipting, commission calculations, and BSP reconciliation
• Working knowledge of IATA fare calculation, fare rules, and BSP processes.
• Ability to apply city codes, airport codes, and airline codes without reference material.
• High written and spoken English proficiency, corporate client communication standards apply.

Benefits

Perks

• Attractive and competitive salary
• Tenure-based and Performance-based incentives
• Paid time off
• Day shift
• Unlimited cash incentives for hired referrals
• Engagement and Recognition programs
• HMO on day 1
• Work-life balance with a 37.5h week and free weekends
• International career growth and clients
• Opportunities to travel abroad
• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
• Fun and inclusive working environment and great working culture
• Dedicated local support with local Management, HR, onboarding, payroll, and ICT
• Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and possible online practical tests.

This position is an onsite role at our Pampanga office. Candidate must be willing to work on-site.