Job Description

Do you want to work for an iconic Tasmanian organisation committed to changing lives and making a difference to your community?

Join St John Tasmania, a not-for-profit organisation with over a century of commitment to enhancing community safety through first aid. We proudly support local communities with impactful initiatives such as First Aid in Schools. Free Community Defibrillator Programs, First Aid Training Facilitation and Community Care Services. Our passionate team of employees and volunteers are dedicated to our mission, and we take pride in fostering a culture that is customer focused, quality-driven, and future-focused.

We’re seeking an energetic and passionate team member who thrives on delivering exceptional customer service and ensuring every training course runs seamlessly.

Join us at our Moonah office as a Corporate Training Administrator in a full-time capacity. In this pivotal role, you’ll be the driving force behind the smooth coordination of our first aid training services, creating an outstanding experience for private clients, corporate partners, and individual course participants.

Key Responsibilities

• Respond promptly and professionally to all booking requests, ensuring timely and accurate communication with clients.
• Efficiently complete course bookings for first aid courses and other course offerings.
• Organising resources and schedule facilitators to ensure the seamless delivery of all training services.
• Identify and develop new business opportunities to expand course participation through high levels of stakeholder engagement
• Proactively reconnect with previous clients through targeted outbound calls, to understand and meet future client needs.
• Maintain in-depth knowledge of all services, providing accurate, timely advice and responsive customer support.
• Collaborate with team leaders and managers to propose and implement improvements based on customer feedback.

What You Need to Succeed

• A strong customer-first mindset with a commitment to high performance and team collaboration.
• Excellent communication skills, and previous experience making outbound calls.
• Strong problem-solving abilities and a talent for building effective relationships with stakeholders.
• Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint) is essential.
• Previous experience in a business-to-business role.
• Prior experience in customer service is essential.
• Familiarity with training and assessment competency frameworks and appointment setting or scheduling of multiple staff across multiple sites is desirable but not mandatory.

How to Apply

Please submit your resume and a detailed cover letter outlining your suitability for the position and how you meet the requirements of the position by 1st February 2026. Please note: Interviews may commence at any time during the advertising period.

St John Tasmania prioritises the safety and wellbeing of all children involved in its activities, maintaining zero tolerance for child abuse and neglect. We take any allegations seriously and work to prevent harm or exploitation.

We value diversity and inclusivity, fostering a respectful and welcoming workplace. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

Think first aid. Think St John.