Job Description

Engagement: Casual position offering variable hours on a flexible basis

Location: The City Ground, Nottingham, NG2 5FJ

Department: Safety & Security

Reporting to: Safety Officer

About the Role:

You will be responsible for supporting all aspects of security operations within the hospitality areas of Nottingham Forest Football Club. This includes following security policies and procedures, assisting with managing access control, and ensuring the safety of all club assets, employees, and visitors. The ideal candidate will have a background in security, excellent observation skills, and a proactive approach to ensuring safety.

Key Tasks and Responsibilities:

• Monitor and patrol hospitality areas, including VIP areas, lounges, and dining facilities.

• Enforce security policies and procedures to ensure a safe environment.

• Assist with managing access control, including checking tickets and guest lists.

• Provide security support during all hospitality events, including match days, private functions, and special events.

• Coordinate with event management teams to ensure the safety of guests, staff, and VIPs.

• Assist with crowd control and ensure orderly conduct of guests.

• Respond promptly to security incidents and emergencies within hospitality areas.

• Assist with the resolution of incidents, ensuring a safe and effective outcome.

• Report incidents to the Hospitality Security Manager and assist with incident documentation.

• Provide excellent customer service to guests, staff, and VIPs.

• Assist guests with inquiries and directions, maintaining a helpful and professional demeanour.

• Promote a culture of security awareness among guests and staff.

• Ensure compliance with all relevant legal and regulatory requirements related to hospitality security.

• Maintain accurate records of security activities and incidents.

• Assist with the preparation of security reports for senior management.

What are we looking for:

• Previous experience in security, preferably within a hospitality or sports environment.

• Knowledge of security systems and procedures.

• Strong observational and problem-solving skills.

• Ability to work effectively under pressure and in emergency situations.

• Excellent communication and interpersonal skills.

• Relevant security certifications (e.g. SIA license) preferable.

Forest For Everyone

We aim to create a culture which embraces and celebrates our differences, enables individuals to feel comfortable, maximise their potential and eliminate discrimination.

Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.

Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.

Disability Confident Committed Employer

We are a Disability Confident Committed employer. We encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a "disabled person" according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment selections.

Our Commitment to Equality, Diversity & Inclusion

Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.

Nottingham Forest are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.

Our Commitment to Safeguarding

As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.

An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.