Job Description

Role Purpose

The Corporate Services Administrator plays a pivotal role in supporting administrative, operational and communication functions across the company. This role ensures high‑quality, inclusive and timely support for internal teams, members and external stakeholders.

Rostering / Delivery Focus

• Provide high‑quality administration and customer support for Programs
• Core responsibilities: rostering support, scheduling, participant communication, incident triaging, phone/email enquiries
• Additional responsibilities: issuing quotes, booking travel, CRM management
• Must follow seamless processes and provide clear handover to the other administrator

Key Responsibilities

Organisational Administration

• Manage central inboxes and phone lines
• Provide administrative support across all departments
• Support travel bookings, stationery and merchandise
• Assist CEO, COO and CFO with diary and meeting management

Data, Systems & Reporting

• Maintain data integrity across CRM, CMS and project systems
• Assist with system migrations
• Support payroll and rostering data entry
• Ensure correct data entry and linking
• Follow all paperwork and process requirements

Candidate, Participant & Community Support

• Act as first point of contact for candidates, participants and weekend staff
• Support onboarding, applications and communications
• Coordinate drop‑in sessions, workshops and online events
• Ensure accessible and inclusive communication
• Process NDIS quotes and progress reporting

Rostering & Program Logistics

• Manage rostering systems efficiently
• Maintain attendance rolls, absentee forms, support worker rosters and WhatsApp groups
• Identify engagement issues and escalate
• Complete payroll and timesheet reconciliation

Technology & Equipment Management

• Support onboarding of new staff
• Liaise with managers for system access

Communications & Engagement

• Create accessible templates
• Distribute timely updates
• Ensure consistent brand tone

General

• Participate in staff meetings
• Maintain confidentiality
• Support other team members as required

Skills, Knowledge & Attributes

• Minimum 2 years’ experience in admin, communications or member support
• Excellent organisation and attention to detail
• Strong written and verbal communication
• Problem‑solving and risk management skills
• Experience with CRM, CMS and project management tools
• Proactive, flexible and comfortable working remotely
• Strong interpersonal skills and inclusive practice
• Governance or payroll experience desirable
• Knowledge of disability, education or arts sectors advantageous

Selection Criteria

• Certificate/Diploma in Business Administration (desirable)
• Proven administrative expertise
• Strong communication skills
• Stakeholder engagement and problem‑solving
• High attention to detail
• Ability to work across time zones
• Proficiency with Google Workspace, Microsoft Office, CRM, Asana
• Strong team collaboration

Person Specification

• Highly organised, detail‑focused, calm under pressure
• Strong sense of responsibility and follow‑through
• Inclusive mindset and commitment to accessibility
• Enjoys fast‑paced, service‑oriented environments
• Self‑starter who works across departments to “get the job done”