Job Description

About Westgate Resorts

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Westgate Resorts is seeking a detail-oriented and customer-focused Corporate Sales Support Team Member to join our growing Corporate Sales team in Ocoee, FL! This role is responsible for coordinating inventory trades, facilitating owner-to-owner exchanges, resolving inventory challenges, and ensuring exceptional customer satisfaction through proactive communication and relationship management.

As a Corporate Sales Support Team Member, you will serve as a critical liaison between owners, internal departments, and customer support teams to facilitate inventory trades and ensure successful outcomes. The ideal candidate will possess strong organizational skills, a customer-first mindset, excellent communication abilities, and experience in sales support, customer service, account coordination, inventory management, banking, timeshare, hospitality, or related administrative environments.

What You'll Do:

• Coordinate and facilitate owner inventory trades, including matching owners with similar inventory for mutually beneficial exchanges.
• Manage and maintain accurate documentation of trade agreements, inventory records, and owner communications.
• Review and execute commitments outlined in trade option letters and related agreements.
• Communicate directly with owners regarding inventory availability, trade opportunities, and transaction status updates.
• Resolve inventory discrepancies by partnering with internal departments and stakeholders.
• Work closely with Customer Support teams to address owner concerns and improve customer satisfaction.
• Investigate and resolve trade-related issues while maintaining positive owner relationships.
• Monitor inventory availability and identify opportunities for successful trade placements.
• Collaborate with Sales, Trade Administration, Customer Support, and Operations teams to achieve business objectives.
• Maintain compliance with company policies, trade procedures, and documentation requirements.
• Analyze processes and recommend improvements to increase efficiency, accuracy, and customer satisfaction.
• Provide timely updates and reporting to leadership regarding inventory, trades, and customer concerns.

Work Schedule & Hybrid Requirements

Training Schedule:

• Monday–Friday: 8:00 AM – 4:30 PM
• Two training days may be scheduled from 10:00 AM – 6:30 PM, as needed.

Regular Schedule:

• Monday–Thursday: 10:30 AM – 7:00 PM (2 days) & 8:00AM-4:30PM (2 days)
• Friday: 8:00 AM – 4:30 PM
• Ability to commute to the Ocoee, FL office multiple times per week.

Qualifications

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty and responsibility. The requirements listed below represent the necessary knowledge, skills, and abilities.

What You Will Bring:

• Experience in Corporate Sales Support, Sales Operations, Customer Service, Account Coordination, Trade Administration, Banking, Hospitality, Timeshare, or a related field.
• Strong negotiation and relationship-building skills.
• Excellent problem-solving and analytical abilities.
• Exceptional verbal and written communication skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Ability to work both independently and collaboratively.
• Timeshare industry experience.
• Inventory management experience.
• Customer relations or customer success experience.
• Banking, document management, or contract administration experience.
• Hospitality or resort operations experience.
• High School Diploma or GED equivalent
• Florida Real Estate License is required.

Technical Skills:

• Microsoft Excel (Intermediate to Advanced)
• Microsoft Outlook
• Adobe Acrobat
• Data entry and document management
• CRM or customer database systems
• Reporting and recordkeeping
• Basic computer troubleshooting

Additional Information

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.