Job Description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

We are changing the way people think about customer care, and we need your help!

We’re seeking a Corporate Recruiter to oversee the recruiting and hiring strategies for all areas of IntouchCX, ranging from front line-employees to executives. We’re looking for a recruiter who has the vision, experience and passion to contribute to our culture and the success of our programs.

As Corporate Recruiter, You Will…

• Manage multiple requisitions, inclusive of the inflow of applicants
• Evaluate and select appropriate candidates for the interview process
• Coordinate phone, video and on-site interviews with hiring managers, ensuring a remarkable candidate experience
• Utilize advertising, social media, presentations, internet groups and current relationships to help create candidate pipelines to meet recruiting goals

As Corporate Recruiter, You Have…

• 3+ years of Recruiting experience in a fast-paced, high volume call center environment or related industry
• An HR Generalist background (preferred)
• A degree in Human Resources or a related field (considered an asset)
• An operational background within a contact center environment (considered an asset)
• Strong verbal and written communication skills
• Strong problem solving and decision making skills
• Ability to work in a fast-paced, hectic, changing environment
• Ability to handle multiple tasks with accuracy and timeliness
• Ability to effectively interact and build relationships with employees at all levels and diverse backgrounds
• A creative and resourceful attitude to find the perfect candidates
• Excellent attention-to-detail and organizational skills

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation.

Benefits of Working as a Corporate Recruiter…

• Industry-leading medical, vision, and dental benefit plans + paid time off benefits
• Amazing career growth opportunities