Job Description

Job DetailsLevel: ExperiencedJob Location: S Orange Blossom Trail Headquarters - Orlando, FL 32809Position Type: Full TimeEducation Level: Not SpecifiedJob Shift: DayJob Category: Human ResourcesSUMMARY
The HR Receptionist position provides excellent customer service to employees and visitors of the organization – whether in person or via phone/email, and supports multiple functions of the HR Department at an entry level. Primary responsibilities are varied but include owning the front desk experience, creating and distributing access badges for employees and visitors, assisting with service anniversary awards, ordering supplies, and other duties as assigned.
ESSENTIAL FUNCTIONS/DUTIES
1. Welcome and support visitors to the Goodwill of Central Florida HR offices. On location attendance required.
2. Operate the telephone system in an efficient, courteous and professional manner in accordance with the organization’s standards, routing calls appropriately.
3. Ensure front lobby is consistently maintained in an orderly condition.
4. Receive and process all mail including certified.
5. Create, dispense, and track all employee and visitor badges.
6. Order and maintain office supply stock to cover needs (e.g. copier paper, toner, coffee, etc.)
7. Supports Manager, Learning and Engagement in completing logistical tasks related to organizational culture or leadership development.
8. Supports Director, Operations Learning in completing logistical tasks related to retail operations learning.
9. Partner with other HR areas to support various needs such as recruiting, benefits, and employee relations.
10. Responsible for all announcements to be made over the intercom such as codes or drills.
11. Responsible for retention of hard copy employee files, following the legal length of retention and disposal.
12. Maintenance/upkeep of sign-in books for packages, visitors and employees.
13. Knowledge of all organizational information (e.g. Retail, Mission Impact services) to respond to queries from the public or employees.
14. Organize electronic files for ease of use.
15. Conduct audits as requested (e.g. donation counts, cameras, etc.)
16. Creates the reception coverage schedule for lunch, breaks, dept. meetings and scheduled absences in advance.
17. Perform other duties as assigned.
QualificationsQUALIFICATIONS/COMPETENCIES
1. Ability to adhere to the organization’s Core Principles.
2. Ability to manage a multi-line telephone system and direct calls with courtesy and discretion.
3. Ability to speak in a manner that is polite and can be clearly understood.
4. Excellent written and verbal communication skills.
5. Knowledge of MS Office software and the ability to produce grammatically correct and error free work.
6. Knowledge of basic office practices and procedures.
7. Ability to maintain confidentiality of departmental information.
8. Skilled in office equipment (i.e. telephone, computer, virtual conferencing, etc.)
9. Bilingual in English/Spanish is preferred.
10. Notary accreditation preferred.
Education and/or Experience:
High School education or equivalent. One (1) year administrative experience preferred.
Math Ability: Level 2: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Computer Skills: To perform this job successfully, an individual should have intermediate knowledge of Microsoft Office 365, Teams, Zoom and HR Databases.
Supervisory Responsibilities: This position has no supervisory responsibilities.
Purchasing Authority: No Purchasing Authority
SPECIAL CONDITIONS OF EMPLOYMENT
(e.g. physical or environmental requirements, irregular work schedule, required license or certification, background check)
Physical and Environmental Requirements:
1. Regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 40 pounds.
2. Vision abilities required by this job include close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.
3. Sitting and standing for long periods.
4. Stooping and bending.
5. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).
Language Ability: Level 3: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively before groups.
Reasoning Ability:
Level 3: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
License and Certifications:
Valid Florida Driver’s License with a clean driving record and current private auto insurance policy.