Job Description

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.

Job Title: Corporate Receptionist

Location: Onsite, Norfolk, Virginia Corporate Office

Job Summary

The Receptionist is responsible for answering and screening phone calls for the corporate office, greeting visitors, and directing them to the appropriate person or department. This role requires excellent customer service skills, professionalism, and the ability to handle occasionally challenging interactions with tact and diplomacy.

Key Responsibilities

• Answer incoming calls, determine the purpose, and forward appropriately.
• Handle a variety of callers, including residents, vendors, and job applicants, with professionalism.
• Greet and direct visitors to the appropriate office personnel.
• Manage parking garage access for new team members and provide parking validations for visitors.
• Maintain office supply inventory, place orders, and distribute items as needed.
• Schedule and coordinate with other departments for office-wide lunches, trainings, and events.
• Maintain office security list and accurately activate, deactivate, and log fob credentials.
• Process HR-related invoices accurately and on time.
• Coordinate pick-up and delivery services for express mail (e.g., FedEx, UPS).
• Assist with other administrative and HR-related tasks as needed.
• Keep the reception area organized and tidy at all times.

Qualifications and Experience

• High School Diploma or equivalent required.
• 1–2 years of related experience in customer service or administrative roles.
• Strong interpersonal and customer service skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Demonstrated ability to stay calm under pressure and handle difficult callers.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Physical Demands

• Ability to sit, stand, and walk intermittently throughout the workday.
• Use hands for tasks such as typing, handling objects, and operating tools.
• Occasionally lift and move items up to 25 pounds.
• Specific vision abilities, including close and distance vision, color vision, and depth perception, are required.
• Moderate noise level in a typical office environment.

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WHAT WE OFFER

• Competitive Salaries & Bonuses
• Medical, Dental & Vision Plans
• 401(k) Plan with Employer Matching Contributions
• Paid Time Off (PTO) & 10+ Paid Holidays
• Paid Parental Leave
• Paid Birthday Off (Multifamily)
• Flexible Spending Accounts
• Company-Paid Long-Term Disability
• Company-Paid Life Insurance
• Short-Term Disability
• Health Savings Account with Employer Contributions
• Pre-Tax Commuter Benefit (Corporate)
• Wellness Perks
• FinFit Financial Wellness Program
• Legal Resources
• Employee Apartment Discount
• Employee Referral Program
• Employee Assistance Program
• Tuition Reimbursement
• Insta Pay Eligible
• Volunteer & Community Service Opportunities
• Employee Recognition & Awards

Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.

Veteran Friendly

This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.

Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.