Job Description

Job Location Corporate Office - 250 E Pilot Rd. - Las Vegas, NV 89119 Salary Range $17.50 - $17.50 Hourly

ESSENTIAL EXPECTATIONS

Customer Service Expectations

Serving customers at Goodwill has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.

Diversity, Equity, and Inclusion Expectations

Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of our individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.

Safety Expectations

At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards is essential to our business and delivering our mission.

POSITION EXPECTATIONS

Position Expectations

The Corporate Receptionist will oversee the reception area of the Corporate Office and assist other departments with administrative tasks as assigned.

Responsibilities

• Answers and routes all incoming calls to appropriate parties. Messages usually will not need to be taken unless it is an emergency, a customer complaint or the call is transferred back to the reception area.
• Handles questions on where the nearest Career Center location is, ADC location is, store location, daily sales calendar store specials, and if a donation item is something we take or where we can refer them to.
• Gives information regarding services available through Mission Services.
• Directs job seekers to Goodwill jobs for employment opportunities with Goodwill as well as to the nearest Career Center location.
• Opens and closes the reception area – which includes sanitizing all lobby surfaces, turning on/off all machines/lights, turning on/off the television in the front lobby and breakroom, making fresh coffee in the morning, and cleaning the pot at night, forwarding the calls to night ring, securing all doors in the lobby and reception area.
• Assists other departments with administrative tasks as assigned.
• Performs other duties as assigned or deemed necessary by management.

Environmental Factors

The majority of duties are performed in an office environment with regulated temperatures. Other duties may be performed outside the office where no cooling or heating will be available. Exposure to extreme heat, cold, dust, and humidity may be a possibility

Physical Factors

• Able to lift, carry, push, and pull a minimum of 25 pounds.
• Prolonged standing, walking, reaching, stooping, lifting, pulling, carrying, sitting at a desk, and working on a computer.

Qualifications

Education, Experience, and Requirements

• Two years of demonstrated experience as a Receptionist/Office Assistant.
• Must be bilingual in Spanish.
• Must be able to handle numerous calls promptly and have exceptional phone skills that can place people on hold and answer their calls in turn.
• Must handle all outgoing and incoming mail and deliveries.
• Must be proficient in using Microsoft Office Suite, including Word, Outlook, and Excel.
• Must be willing to learn Salesforce, the client records management system.
• High school/ GED completion preferred.
• Proven reliability in meeting attendance expectations.
• Must be able to perform repetitive work at a set pace continuously. Must possess strong interpersonal skills with excellent communication skills.
• Must handle a sometimes-hectic environment where people come for appointments and meetings with the Corporate Office while the phone rings.
• Must present a professional appearance each day on the job.
• Exhibits a high level of integrity and business ethics.
• Exhibits a high level of adaptability, multitasking, and flexibility.