Job Description

Purpose of the Job

We are seeking a highly driven and strategic Corporate Operations Leader to manage and scale crowdsourced fleet operations while driving product performance, operational efficiency, and business growth.

This role is responsible for overseeing Fleet and Champion applications as business products, ensuring successful rollout, adoption, and continuous improvement across markets. The candidate will lead outsourcing and crowdsourcing strategies, manage key operational KPIs, and support expansion initiatives to enhance service levels and market share.

The ideal candidate will combine strong operational expertise with a product mindset, leveraging data, automation, and AI-driven solutions to optimize processes, improve decision-making, and drive efficiency across the last-mile network.

This role requires close collaboration with cross-functional teams including Product, Technology, Finance, and Commercial to ensure alignment with overall business objectives and scalable growth.

Fleet Product Ownership & Application Management

• Act as the business owner for Fleet Rollout and support in Champion application Rollout ensuring alignment with operational needs.
• Define business requirements, enhancements, and support product roadmap development.
• Monitor application performance, usability, and adoption across markets.
• Coordinate with product and Digital teams to resolve issues and implement improvements.
• Drive user adoption through structured rollout plans, training, and continuous feedback loops.

Crowdsourcing Management

• Develop and manage crowdsourcing strategies to ensure scalable capacity.
• Identify opportunities to expand fleet supply while maintaining cost efficiency.
• Define, track, and monitor key operational KPIs such as SLA, utilization, cost per delivery, and courier performance.
• Develop performance dashboards and reporting tools using Power BI
• Analyze performance trends and identify improvement opportunities.
• Ensure data-driven decision-making and accountability across operations
• Support business growth by ensuring fleet capacity, operational readiness, and alignment with commercial demand while identifying and addressing supply-demand gaps.

Application Rollout & Change Management

• Lead the rollout of Fleet and support in Champion application rollout across markets.
• Develop implementation plans, timelines, and success metrics.
• Ensure smooth transitions from legacy systems to new platforms.
• Manage changes effectively through communication, training, and stakeholder alignment.

• Process Automation & Digital Transformation
• Identify manual and inefficient processes and lead automation initiatives to improve operational efficiency and scalability.
• Leverage AI solutions (e.g., OCR, predictive analytics, workflow automation) to enhance decision-making and streamline operations.
• Develop and maintain automated dashboards and reporting tools using Power BI while driving continuous improvement through data insights and technology adoption.

Job Requirements - Experience and Education

• Strong leadership and ownership mindset with the ability to drive end-to-end initiatives.
• Excellent analytical and problem-solving skills with a data-driven approach.
• to have a good knowledge of Power BI, data visualization, and performance tracking.
• Familiarity with AI tools, automation, and digital transformation concepts.
• Strong understanding of logistics, last-mile operations, and fleet management.
• Product-oriented mindset with the ability to translate operational needs into system improvements.
• Effective stakeholder management and cross-functional collaboration skills.
• Strong communication and presentation abilities.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• High attention to detail with strong follow-up and execution capabilities.
• Bachelor’s degree in engineering, Logistics, Supply Chain Management, Business, or a related field.
• 5+ years of experience in logistics, last-mile operations, crowdsourcing models
• Proven experience in managing operational KPIs and improving driving performance.
• Experience working with product or technology teams on system development or rollout.
• Hands-on experience with Power BI or similar analytics tools is required.
• Exposure to AI-driven solutions, automation, or process optimization is a strong advantage

Leadership Behaviors

Building Outstanding TeamsCollaborate & break silosExecution & AccountabilityExternal focusGrowth mindsetInclusionInnovationSetting a clear directionSimplification

Skills

Communication SkillsCustomer Centric MindsetIndustry Knowledge Leadership SkillsProblem Solving And Critical ThinkingProcess ImprovementProject ManagementStrategic ThinkingTechnical ProficiencyTime Management