The Middle Market Relationship Manager role is focused on driving growth within a defined group of existing customers. This is achieved through a consultative selling and financial conversations approach to ensure maximum account penetration and identifying new opportunities for growth.
This is primarily a phone-based role with some face-to-face account management.
Key responsibilities include retaining and expanding the existing relationship with a defined portfolio across multiple industries. Your portfolio will consist of approximately 250 Corporate Card Clients and you will be required to achieve an annual charge volume and Growth targets .
Your key focus will be maintaining a high level of customer satisfaction, Account growth and a reduction in attrition. Emphasis is on your ability to maintain the client relationship in and across multiple levels within the client’s organization to drive incremental growth. You will be dealing mostly with C level executives.
You will be required to create winning client strategies as well as internal account plans, client business plans and account reviews.
Day to day activities will be, but not limited to account reviews, issue resolution and conducting a needs assessments to embed additional American Express products & Digital tools. Additionally, the ADE is required to synthesise information from a variety of sources (customer conversation, media, and internal resources) to uncover and convert charge volume growth opportunities.
The Account Manager will also need to demonstrate the ability to create account plans, identify risk factors and protect the portfolio against charge volume loss.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.
These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more.
For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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