Mobility team is responsible for the day- to-day service delivery of Mobility services in connection with assigned population of personnel traveling to various countries. Working as part of the Mobility Processing, the role demands that he/she will be required to collect complete documentation from assignees and handle any Mobility queries.
KEY RESPONSIBILITIES
· Provide prompt and professional responses to customer queries related to mobility services via calls, emails, and other communication channels.
· Assist customers in navigating mobility processes, including visa applications, work permits, relocation services, and travel arrangements.
· Respond with complete solution to queries on visas within SLA.
· Update Trackers and internal Immigration Tools.
· Paying special attention to Leadership cases and owning the cases till closure.
· Organizing sessions for travelers regarding process to be followed while travelling.
· Continuously improve systems knowledge, and communications skills
· Stay updated on industry trends, policies, and regulations related to mobility services to provide accurate and up-to-date information to customers.
· Collaborate with team members and management to continuously improve customer service delivery and enhance the overall customer experience.
· Required to move into other teams such as operations when there is a requirement.
· Correspondence – Able to draft mails using proper business communication language, non-aggressive and customer friendly communication.
· Actively handling customers queries. Arranging their documents and process further for Visa services
· Process visa request – collecting complete documents for processing invite letter / support letters and visa applications.
BASIC QUALIFICATIONS
Education A University degree.
Work Experience Should have around 2 to 4 years of relevant experience in visas & immigration compliance field. Strong oral and written communications skills – this role requires a confident communicator and team player with robust interpersonal skills and a “can-do” attitude –have knowledge of drafting Letters and able to articulate well. Strong coordination skills able to work with and establish working relationships with large group of SMs and Managers. Should be a self-starter and needs to work with minimum supervision - Strong organizational or time management. Working knowledge of other Microsoft applications.
To be filled by recruiter
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us atwww.accenture.com
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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
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