Bosch

Corporate Line Customer Agent

Bosch  •  Istanbul, TR (Onsite)  •  3 months ago
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Job Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

  • Manage and respond to customer complaints received through various communication channels, including telephone and e-mail.
  • Investigate complaint cases by analyzing customer requests and collaborating with relevant internal teams and external partners to identify effective solutions.
  • Ensure regular and transparent communication with customers throughout the resolution process and provide timely updates regarding case status.
  • Contribute to continuous improvement by documenting cases and sharing insights related to customer experience and service quality.
  • Participate in internal trainings to maintain up-to-date knowledge of company products, services, and customer processes.

Qualifications

  • Associate or Bachelor’s degree from a relevant field.
  • Experience in customer complaint management or customer service processes is preferred.
  • Strong written and verbal communication skills.
  • Basic knowledge of MS Office applications.
  • Strong analytical thinking and problem-solving skills.
Bosch

About Bosch

The Bosch Group is a leading global supplier of technology and services. It employs roughly 417,900 associates worldwide (as of December 31, 2024). According to preliminary figures, the company generated sales of 90.5 billion euros in 2024. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With its business activities, the company aims to use technology to help shape universal trends such as automation, electrification, digitalization, connectivity, and an orientation to sustainability. In this context, Bosch’s broad diversification across regions and industries strengthens its innovativeness and robustness. Bosch uses its proven expertise in sensor technology, software, and services to offer customers cross-domain solutions from a single source. It also applies its expertise in connectivity and artificial intelligence in order to develop and manufacture user-friendly, sustainable products. With technology that is “Invented for life,” Bosch wants to help improve quality of life and conserve natural resources. The Bosch Group comprises Robert Bosch GmbH and its roughly 470 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. Bosch’s innovative strength is key to the company’s further development. At 136 locations across the globe, Bosch employs some 86,900 associates in research and development, of which nearly 48,000 are software engineers.

Instagram: https://www.instagram.com/boschglobal/

Facebook: https://www.facebook.com/BoschGlobal

Glassdoor: https://bit.ly/3raTZnH

Imprint: www.bosch.com/corporate-information

Privacy statement: https://www.bosch.com/data-protection-notice-bosch-linkedin/

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Gerlingen-Schillerhöhe, DE
Year Founded
Unknown
Website
bosch.com
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