Job Description

Reporting to the Corporate Insurance and Risk Manager, the Corporate Insurance and Risk Specialist is responsible for the day-to-day management of insurance compliance, renewal data workstreams, and initial claims processing, ensuring the organization’s risk/insurance portfolio remains accurate. Candidates are required to be onsite and must be local to Northwest Arkansas or prepared to relocate.

This position is based in Fayetteville, AR.

Duties & Responsibilities

• Renewal Data Management: Lead the annual collection of underwriting values (property schedules, vehicle lists, payroll, and revenue) across departments to assist Director of Risk Management in building comprehensive submissions for brokerage partners. Data collection must account for all operating entities and spans multiple lines including property, casualty, management liability, rental portfolio, and surety.
• Certificate of Insurance (COI) Oversight: Act as the primary liaison with brokers to manage the issuance of outgoing COIs across all operating entities. Work with Corporate Insurance/& Risk Manager to maintain updated and accurate COI templates for each entity, for new projects and to ensure ongoing contractual compliance Manage lender compliance certificate requirements for the rental portfolio, across a rental portfolio spanning six states and growing.
• Claims Administration: Serve as the first point of contact for reporting losses across all lines to ensure prompt carrier notification. Coordinate with the persons most knowledgeable in the business to facilitate in-depth and timely investigations, and coordinate with the Senior Paralegal to ensure the Legal Team is apprised of filings on litigated matters, and maintain meticulously organized claim files.
• System & RMIS Administration: Manage the Master Insurance Schedule by tracking all policy additions, deletions, and endorsements. Serve as the "Power User" for the Risk Management Information System (RMIS), ensuring all loss runs and policy data are reconciled and current.
• Rental Portfolio Coordination: Partner with the Finance Team and Rosedale Communities Controller to facilitate timely insurance approvals and Statement of Values (SOV) updates for all rental portfolio property additions. Manage Agency lender insurance compliance requirements and assure Broker maintains accurate certificate documentation as the portfolio scales across multiple states and markets.
• Safety & Compliance: Facilitate the scheduling of organization-wide OSHA training and coordinate with HR for training records to be updated in the LMS. Maintain accurate OSHA logs to ensure regulatory compliance.
• Invoice reconciliation, auditing and allocation: Verify accuracy of all invoicing against asset registers, statements of values,[CM1] endorsements and policies. Validate billing to correct business entity. Calculation and allocation of premium across business units to support accounting team’s ease of booking insurance premiums against the general ledger.
• Surety Bond Program Administration: Review monthly the surety bond report (provided by the Brokers) for accuracy across all operating entities, ensuring bonds are in place, accurate, and properly attributed by entity. As the bond portfolio grows, coordinate regular bond tracking calls with the broker and the Calara Lead Bond Agents process new bond requests and continuations, oversee premium payment and allocation, and maintain an organized bond register for internal and lender reporting.
• Audit Readiness: Support the Director during internal and external audits by retrieving policy documentation, premium records, and proof of coverage. Provide ongoing support for the entity-level insurance coverage gap analysis of each operating entity.
• Broker Liaison: Manage routine broker inquiries, facilitate new coverage applications, and oversee administrative data requests. Participate in weekly calls with Insurance Broker(s).
• Other duties & projects as assigned: Provide support for new projects as opportunities develop.

Requirements

• Bachelor’s degree in Risk Management, Finance or Business Administration or comparable experience is required.
• 1–2 years of hands-on experience in a corporate setting, internship, or entry-level role with an insurance agency, insurance broker or corporate risk management department
• Must be proficient with Microsoft Office Suite. Intermediate to advanced skills in Microsoft Excel (VLOOKUPs, Pivot Tables) for managing large Statement of Values (SOV) datasets
• Familiarity with Risk Management Information Systems (RMIS) or similar database management tools is beneficial.
• Ability to audit and reconcile premium invoices to ensure accuracy and to allocate premium across relevant business units.
• Basic understanding of insurance compliance, including Certificates of Insurance (COIs) and OSHA record-keeping requirements
• Meticulous accuracy in tracking policy changes, endorsements, application responses and exposure data, bond schedules and claim files
• Ability to professionally interface with internal departments, legal teams, and external insurance brokers and advisors
• Capacity to synthesize data from various departments into cohesive underwriting submissions
• Ability to learn quickly, adapt, prioritize and promptly respond to queries, requests and tasks

Preferred Qualifications:

• Not required but progress toward or interest in obtaining industry designations — such as the Associate in Risk Management (ARM), Chartered Property Casualty Underwriter (CPCU), or Associate in Insurance (AINS) — is a strong differentiator and strongly encouraged

Physical Demands:

• Lifting up to 20 pounds occasionally and up to 10 pounds frequently and frequently moving small objects
• Frequently sitting for long periods of time
• Walking or standing occasionally
• Must have manual use of hands and vision to use computer constantly

Employee Benefits:

• Medical, Dental and Vision Insurance
• 401(k) – Company Match up to 5%
• Generous Paid Time Off (PTO)
• Paid Maternity and Paternity Leave
• Adoption Assistance and Leave
• Tuition Assistance
• And More!