Job Description

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238 CarMax, the way your career should be!

As a Manager, HR Services, you will serve as a trusted HR partner to assigned Home Office departments, supporting leaders and associates in strengthening talent, engagement, and performance while mitigating HR risk. You will apply sound judgement, data-informed decision-making, and effective communication to translate HR strategy into practical execution. In this role you will demonstrate accountability, adaptability and courage in addressing complex people matters while reinforcing CarMax culture and values.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and it’s our associates that help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. This is where innovation meets passion – be inspired and supported to take us to the future.

Team Overview

You’ll support the HR Services leadership team and partner closely with Senior HR leaders, Centers of Excellence, and business leaders to deliver consistent, high-quality HR support across assigned Home Office teams. In this role, you help translate HR strategy into day-to-day execution, supporting performance management, associate relations, talent development, and engagement initiatives, while ensuring alignment with CarMax’s policies, culture, and business priorities.

Role Responsibilities

• Build and maintain effective partnerships with leaders, managers, and associates across assigned departments.
• Provide day-to-day guidance on policy interpretation, performance management, associate relations, and talent development, exercising good judgement and addressing issues at root cause.
• Apply analysis and decision-making skills to evaluate HR data and identify trends.
• Partner with HR Centers of Excellence to execute compensation, benefits, talent, and associate relations processes.
• Support development programs to build bench strength and associate growth.
• Communicate clearly and professionally with leaders and associates.

Required Qualifications

• Bachelor’s degree preferred
• 5+ years of HR or related experience, with strong analytical and project management skills
• Ability to influence leaders, prioritize competing responsibilities, and make decisions in ambiguous situations
• Strong communication skills with the ability to present data clearly and effectively
• Proficiency in Microsoft Office, including Excel and PowerPoint
• Experience with Workday or comparable human capital management systems

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application