Job Description

Reapit – Who are we?

Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives.

In Australia, Reapit stands as the preferred technology choice among the nation's leading estate agents and agencies. Tailored to the unique demands of the Australian property market, Reapit provides successful leaders with unparalleled tools across sales, property management, client relations, and data analytics, reinforcing their position at the pinnacle of real estate excellence.

What you’ll be doing

Reporting to the Director of Corporate & Enterprise Accounts you’ll be involved in

• Maintain a frequent and high level of Customer Engagement at an Enterprise/Corporate level.

• In conjunction with the Director of Corporate & Enterprise Accounts you will focus on meeting expected net revenue retention, expanding the product suite that eventuates in re-contracting.

• Key focus on RAG status and develop strategies to mitigate churn.

• Manage day to day running of the Enterprise accounts with weekly reporting to the Director of Corporate & Enterprise Accounts.

• Managing escalated requests with our customers.

• Collaborating with internal teams to ensure alignment across the business

• Planning & delivering Key Projects & Campaigns

Who we're looking for

At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.

• Excellent Organisation and Time Management skills

• Min 3-5 year's experience in a similar role, working with key accounts

• Real Estate Industry experience

• Trustworthy and professional, with positive can-do attitude

• Strategic solutions approach, with a hunger to grow customer spend and maintain revenue

• Team player with strong work ethic and self-motivation

• Consistent record of exceeding targets and KPI’s

• Attention to detail and accuracy, with excellent presentation and communication skills

• Proven experience working with technology/Saas

• Driver Licence and trustworthy vehicle

• Knowledge of Reapit Sales or Reapit PM products highly desirable

What your impact and success looks like

We expect your success and impact in the early stages of your career with us to look something like this:

Within 1-2 months:

• Get acquainted with the Reapit business, people, products & services

• Commence Product learning

• Internal department introductions, mapping & understanding

• Internal Process learning & sourcing

• Knowing your KPI’s & SLA’s, reporting

• Internal systems training

• Introduction to your key accounts

• Communication cadence with your portfolio commenced

• Responding to customers queries

• Building internal relationships

• Expanding product knowledge & participating in knowledge share discussions

• Commence working alongside the Senior Corporate Enterprise Account Manager to shadow key project delivery and build knowledge of these processes

• Maintaining records and data as required

Within 3 months:

• Maintaining a regular cadence of face-to-face meetings with your clients as required

• Participating in forums and events

• Understand processes for key project delivery and demonstrate an increased knowledge.

• Increased product knowledge on the Reapit product suite

• Providing feedback to our internal stakeholders

We operate a Flexible Working Policy and we would like for you to work from our Sydney office 1-2 days per week.

Don't tick all the boxes? Neither do we

We care about our industry and want it to become a more inclusive and diverse place to work. So, we’re driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.

“We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.”