Job Description

Key Responsibilities

Portfolio Standards & Quality Assurance

• Establish and maintain company-wide housekeeping standards, protocols, and best practices across all communities.
• Conduct regular operational audits and site visits to ensure cleanliness standards, infection control practices, and environmental quality are consistently maintained.
• Identify opportunities to improve efficiency, service delivery, and quality outcomes within housekeeping departments.
• Develop standardized procedures for:
• Resident apartment cleaning
• Common area cleaning
• Deep cleaning protocols
• Turnover preparation for new residents
• Laundry operations where applicable.

Training & Leadership Development

• Lead onboarding and training programs for newly hired Housekeeping Directors.
• Provide ongoing development and coaching for Housekeeping Directors and supervisors.
• Develop and maintain training materials, SOPs, and operational playbooks for housekeeping teams.
• Partner with Executive Directors to ensure department leaders have the skills and resources needed to effectively manage their teams.

Operational Support

• Serve as a subject matter expert for all housekeeping operations across the organization.
• Assist communities with operational challenges including:
• Staffing structure
• Workflow improvements
• Equipment or supply management
• Cleaning process optimization.
• Partner with Regional leadership and Executive Directors to implement operational improvements.

Vacancy Transition Planning

When a Housekeeping Director vacancy occurs, the Corporate Director of Environmental Services & Standards will:

• Conduct a rapid assessment of the department’s structure and needs.
• Identify and support a temporary internal team lead to maintain operational continuity.
• Provide additional oversight and coaching during the transition period.
• Work with HR and Executive Directors to support successful onboarding of the new department leader.

Compliance & Infection Control

• Ensure housekeeping practices align with:
• State regulatory requirements
• Infection control standards
• Company safety protocols.
• Work collaboratively with wellness leadership on environmental sanitation practices that support resident health and safety.

Collaboration

• Partner with:
• Executive Directors
• Regional Vice Presidents of Operations
• Facilities teams
• HR and Training
• Contribute to company initiatives related to resident experience, safety, and operational excellence.

Qualifications

Education

• Bachelor’s degree preferred in hospitality management, healthcare administration, or related field.

Experience

• 7+ years of progressive housekeeping leadership experience.
• Multi-site healthcare, hospitality, or senior living experience strongly preferred.
• Demonstrated experience developing and training department leaders.

Skills

• Strong operational and organizational leadership.
• Training and coaching expertise.
• Knowledge of housekeeping operations, environmental services, and sanitation standards.
• Ability to travel regularly between communities.