The Digital Channel Customer Service Representative is a dynamic high-volume Representative that will provide exceptional customer support to eCommerce customers with their inquiries for Canadian Tire and our Family of Companies. (SportChek, Atmosphere, Mark’s, Pro-Hockey Life)
Must be English proficient to be eligible for this role.
This is a temporary full-time position from Sept 14 until Jan 9, 2027
This role will have full-time training hours, Mon-Fri 9AM - 5PM over 3 weeks.
Applicants residing in ONTARIO are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario.
Whatyou’lldo
To support our tremendous growth during the Holiday, cyber and boxing week period you will be trained to support inbound customer service calls and emails related to our websites, mobile applications, onlineshoppingand eCommerce order reviews.
Support inbound customer inquiries by phone and email related to eCommerce experiences across Canadian Tire Corporation retail banners, including website/app navigation, online purchases, returns, delivery timelines, product quality concerns, and Triangle Rewards.
Assistcustomers using various browsers and devices, including desktop, mobile, Android, and iOS platforms.
Manage a high-volume contact centre environment, handlingapproximately 60–70 calls per day with an average call duration of five minutes.
Who you are
We are looking for high performing individuals who are:
Customer-focused and empathetic, with strong active listening skills and a commitment to creating an inclusive customer experience.
Detail-oriented and comfortable managing multiple systems whilemaintainingaccuracy in a fast-paced environment.
Technically confident, with strong keyboarding skills and the ability to support customers through basic browser-based troubleshooting.
A proactive problem solver with strong time management skills and the initiative to resolve customer concerns efficiently.
Ifyou’recurious, ready to take on new challenges and open to doing things differently to help us evolve rapidly, then Canadian Tire istheplace to be.
Whatyou’vedone
Minimum one year of customer service experience in a customer-facing environment, such as retail, hospitality, food service, contact centre, or similar.
Demonstrated passion for delivering an exceptional customer experience through professional verbal communication, active listening, and problem solving.
Proven ability to navigate multiple systems and support customers with basic browser-based functions.
High school diploma or equivalent.
Previouscall centreexperience isan asset.
Shifts
Our Sept to December department hours of operation are expected to be:
8:00am – 11:00pm, Monday to Sunday,
This role requires flexibility to meet changing business needs. While shifts may vary, you can expect to work primarily evenings (until close) and weekends
To be successful in this role, you must:
As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions:
Criminal Background Check
We’re always looking for great talent! In addition to competitive pay, we offer:
Career growth opportunities and product discounts
Employee focused organization.
Our starting wage for this position is $22.82/ hour
This posting represents an existing vacancy within our organization.
We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.
About Us
At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to be there for Canadians from coast-to-coast.
We are a group of companies that includes a retail segment, a financial services division and CT REIT. Our retail business is led by Canadian Tire, which was founded in 1922 and provides Canadians with products for life in Canada across its Living, Playing, Fixing, Automotive and Seasonal & Gardening categories. Party City, PartSource and Gas+ are key parts of the Canadian Tire network. Our retail segment also includes Mark's, a leading source for casual and industrial wear, Pro Hockey Life, a hockey speciality store catering to elite athletes, and SportChek, Hockey Experts, Sports Experts, and Atmosphere, which offer the best active wear brands. Our 1,700 retail and gasoline outlets are supported and strengthened by our Financial Services division and the tens of thousands of people employed across the country by our Company, local Dealers, franchisees and petroleum retailers. In addition, CTC owns and operates Helly Hansen, a leading technical outdoor brand based in Oslo, Norway.
CTC is an integral part of the communities in which we operate and our legacy of community support, through national and local programs, is initiated and executed by our Corporation, Dealers, franchisees, store operators and employees. Since 2005, our Canadian Tire Jumpstart Charities has been helping kids overcome financial and accessibility barriers to sport and recreation in an effort to provide inclusive play for all kids of all abilities.
For more information, visit corp.canadiantire.ca.
