Job Description

Customer Service Representatives are responsible for assisting all internal and external Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

Responsibilities

• Assist callers in a timely manner
• Handle customer admin from a variety of resources including calls, service center questions, faxes, and queue email requests
• Promptly reply to messages in the group voicemails
• Provide break, lunch and vacation support for the Reception position
• Work in a team setting to efficiently and effectively answer group calls and emails
• Provide feedback on potential process improvements or recommendations to improve or streamline customer requests
• Accurately, professionally and efficiently address a wide variety of customer requests that include but are not limited to the following:
  • Tracing shipments, ETA’s, delivery notifications
  • Schedule pickups
  • Image Documents
  • Website Questions
  • Guaranteed service questions/assistance
  • Freight bill questions and corrections
• Maintain a friendly, efficient, and professional working relationship with all customers and employees
• Work with and support all aspects of our partnership business
• Follow Company procedures at all times
• Publicly support the mission, vision, and values of Dayton Freight Lines
• Support the Customer Service Department, Quality Department, and Customer Relations Supervisor as needed
• Handle other daily admin requirements as assigned

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities
• Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
• Paid holidays (8); paid vacation and personal days

CSR, Customer Service, family, culture, LTL, transportation, customer oriented

Physical Demands

Hours are 09:30am - 06:00pm Monday through Friday.