Job Description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world 

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. 

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. 

What this opportunity involves:

As a Corporate Concierge, you'll be the professional face of our client's organization, delivering seamless and outstanding service every day. This role centers on managing the client suite area at the client's head office, where you'll coordinate room bookings, oversee setups, provide basic audiovisual support, and ensure every space is impeccably prepared. You'll greet guests promptly, manage access control, handle deliveries, and respond to requests with efficiency and professionalism. At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and in this role, you'll build meaningful relationships across the organization while supporting both the facilities team and the broader business. Your attention to detail and proactive problem-solving will directly contribute to an outstanding client experience as you work collaboratively with colleagues, vendors, and stakeholders.

An Overview of the role:

• Manage client suite operations including room bookings, setups, inspections, and ensuring spaces are stocked with appropriate supplies and equipment
• Meet and greet clients and guests promptly, contact relevant staff members to advise of arrivals, and provide a welcoming, professional first impression
• Coordinate audiovisual services by ensuring equipment is in place, properly functioning, and providing assistance as needed to support meetings
• Issue and manage access cards, maintain accurate records in the system, and handle access control paperwork and key register allocations
• Receive and manage courier deliveries, receipt items in the register, and promptly contact relevant staff members for collection
• Conduct monthly check-ins with retail stores via scheduled calls to maintain communication and address facilities-related needs
• Report and follow up on building management issues, faults, and defects to ensure rapid resolution and maintain service excellence
• Build effective relationships with client stakeholders across all organizational levels, from executives to contractors

Sounds like you? This is what we are looking for:

• Proven experience in a reception or concierge role within a professional environment
• Demonstrated track record of delivering best practice customer service and quality outcomes
• Experience using booking systems and quickly learning new technology platforms
• Strong ability to interact professionally with all levels of an organization, from senior executives to external contractors
• Excellent communication skills with a customer service-oriented attitude and commitment to creating positive experiences
• Self-motivated with the ability to work independently and take initiative
• Flexibility and adaptability to respond effectively to rapidly changing situations and shifting priorities
• Previous experience in facilities management, property management, hospitality, or a related field (preferred)

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned bands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:  

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

Interested candidates, please apply following the link below quoting job reference number REQ507431

Location:

On-site –Melbourne, VIC

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.