Job Description

General Purpose:

Support the corporate headquarters as the first point of contact for inbound telephone inquiries and office visitors/guests. Receive and relay messages/telephone calls from internal and external sources, greet and direct guests/visitors, issue appropriate security passes, report security issues, respond to common inquiries, and perform basic administrative support activitiesProvide exceptional customer service and a high level of professionalism and skill in operating a multi-line phone system

Job Duties and Responsibilities:

• Answer and screen incoming calls; greet callers, provide information, transfer calls, and take messages

• Administer main voicemail

• Produce monthly phone reports

• Follow security protocols and office procedures

• Assist with facility access badges

• Maintain an organized reception area

• Submit building work orders as requested

• Provide administrative services as needed

• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required Other duties may be assigned

Qualifications

Minimum Requirements

Education and Experience

• High School Diploma or equivalent

• 1-2 years of reception, administrative, or business experience

• Certification and/or License – N/A

Knowledge, Skills and Abilities

• Possess strong organizational skills and has ability to handle multiple tasks with attention to detail

• Proficiency in MS Office software with an emphasis on Word, Excel and PowerPoint

• Knowledge of administrative and clerical procedures

• Knowledge of customer service principles and practices

• Able to communicate clearly, concisely and courteously with clients, customers, guests and staff

• Able to operate phone system

• Must be able to read, write and speak English

An Equal Opportunity Employer