Job Description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

This role is the main contact between Maxis and Corporate/SME customers to collect debts and resolve outstanding payments. Responsible for customer communication, payment negotiations, and account reconciliation to ensure timely collection and customer satisfaction. Expected to be able to perform Collections duties such as communicating with customers, negotiating payment arrangements, and handling any complaints.

What are you accountable for?

• Contact Corporate/SME customers regarding overdue payments. Attempts must be done via phone call, email, meeting F2F, engaging with Acct Manager(if any).

• Negotiate payment plans and arrangements to recover outstanding debts.

• Manage reconciliation of accounts as requested by Corporate/SME Person-in-Charge, due to identifying missed payments/non-payment accts

• Address and resolve customer complaints related to billing and collections. Collaborate with internal teams to resolve complex account issues.

• Escalate unresolved cases as necessary to minimise financial losses.

• Updating payments received in bank account within 2 days from receipt of fund.

• Provide high-quality customer service to maintain positive relationships

What do you need to have for the role?

• Bachelors Degree (in any related fields)

• 1 to 3 years working experience

• Previous experience in customer service or call centre service will be an advantage

• Advanced Microsoft Excel / Powerpoint

• Fluent in English & Malay

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.