Job Description

This is a customer-facing credit operations role requiring regular inbound and outbound calls with Corporate Card Members across Singapore, Hong Kong, and Australia/New Zealand. It is not a back-office credit analysis role.

As a Corporate Client Specialist, you will manage credit cases by speaking directly with Corporate Card Members & Program Admin through inbound, outbound calls and emails. You will analyze credit situations, negotiate appropriate solutions, and deliver exceptional customer service while protecting American Express from credit risk. This is a customer-facing role and is not a back-office credit processing position.

• Handle inbound, outbound calls and emails from our Corporate Clients whose accounts are flagged as credit cases to be worked on by team members

• Negotiate with Card members or Client companies to determine the best course of action and gain agreement for both short and long-term solutions.

• Fluent in English (written and spoken), Cantonese and Mandarin for Singapore and Hong Kong markets.
• Fresh graduates with strong customer service exposure are encouraged to apply. Candidates with at least 2 years of customer-facing experience, including handling inbound and/or outbound calls, are also welcome. Experience in a call center, hospitality, retail, or sales environment will be an advantage.
• Exposure to credit, risk, collections, or other related financial services operations is an advantage.
• Experience supporting premium or corporate clients, preferably across ANZ, Singapore, and Hong Kong markets.
• Strong analytical, problem-solving, and negotiation skills.
• Excellent customer service, communication, and relationship management skills.
• Team player with a positive attitude and growth mindset.
  

Compliance Language:

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid or onsite arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.