Job Description

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Main Responsibilities

• Provide day-to-day support and customer service to Japanese and American clients, ensuring a high level of satisfaction and timely response to inquiries.
• Follow up on client requests, requirements, and ongoing processes, ensuring compliance with internal procedures and service standards.
• Coordinate communication between clients and internal departments to facilitate issue resolution and process execution.
• Monitor the status of customer cases, projects, and service requests, providing regular updates to clients and stakeholders.
• Prepare reports, trackers, and documentation related to customer activities and process follow-up.
• Identify potential service issues, escalate concerns when necessary, and support corrective actions.
• Maintain accurate records of client interactions, requests, and operational updates.
• Ensure all customer-related activities are completed accurately and within established timelines.
• Support continuous improvement initiatives by identifying opportunities to enhance customer experience and operational efficiency.
• Build and maintain strong professional relationships with Japanese and American customers.

Candidate Requirements

• Advanced Japanese proficiency (spoken and written) is required for daily communication with Japanese clients and stakeholders.
• Advanced English proficiency (spoken and written) for communication with international clients and internal teams.
• 1–3 years of experience in customer service, account coordination, client support, customer success, or related roles.
• Experience interacting with international clients, preferably Japanese and/or American customers (nice to have).
• Strong communication and interpersonal skills.
• Excellent organizational skills and ability to manage multiple client requests simultaneously.
• High attention to detail and strong follow-up capabilities.
• Customer-oriented mindset with a proactive approach to problem-solving.
• Ability to work effectively in structured, process-driven environments.
• Intermediate Microsoft Excel skills and proficiency in Microsoft Office applications.
• Adaptability and ability to work in multicultural environments.

Important Note

This role is focused on customer service, client relationship management, and follow-up of customer processes for Japanese and American clients. It does not involve sales targets, business development responsibilities, or financial analysis activities.