Job Description

QUALIFICATION

• Experience working with OTA platforms (Online Travel Agents) is preferred.
• Solid understanding of e-commerce platforms and content management systems.
• Proficiency in using Channel Manager systems for managing online sales channels.
• Good command of both English and Bahasa Indonesia, written and verbal.

COMPETENCIES & SKILLS

• Strong attention to detail with high accuracy and precision in all tasks.
• Ability to remain calm, resilient, and composed under pressure or challenging situations.
• Adaptable and open to changes, including new systems, tools, and emerging industry trends.
• Strong analytical mindset with the ability to interpret data and identify actionable insights.
• Excellent communication and influencing skills to collaborate effectively with internal teams and external stakeholders.
• Strong customer-oriented communication skills to handle inquiries, concerns, and issues professionally.
• Ability to work effectively in a dynamic, fast-paced, and collaborative work environment.

ROLES AND RESPONSIBILITIES

• Ensure all property listings, descriptions, images, and pricing are accurate and up to date across all platforms.
• Create engaging, informative, and persuasive content to attract potential partners and customers.
• Handle the implementation of technical online strategies to ensure core website and OTA rankings are optimized for maximum visibility and exposure.
• Register new properties (onboarding) in the Booking Engine, Channel Manager, and OTA platforms.
• Manage and update content and promotions across the booking engine and various OTA channels.
• Conduct weekly connectivity audits to ensure all listings are properly connected and bookable.
• Monitor and report any technical issues related to the property, PMS, Channel Manager, and OTAs.
• Provide structured data and insights to support analysis and decision-making processes.