Job Description

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

HSBC is one of the largest banking and financial services organizations in the world. Guided by our purpose of opening a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.

The Opportunity

As Corporate & Institutional Banking (CIB) Business Performance Team Lead you’ll oversee the Business Performance Managers supporting Senior Coverage Leadership and Coverage teams across US CIB Banking. Working closely with the Head of CIB Banking and the CIB Banking Chief Operations Office (COO), you’ll turn strategic priorities into a consistent performance management operating rhythm with clear governance, standardization and action tracking. The role spans pipeline and portfolio activity across sectors and regions and includes ownership of monthly business reviews and executive reporting. You’ll also represent CIB Banking with Global Business, product areas and functions to align priorities and support a coordinated one HSBC approach. Success means high-quality management information, stronger tool adoption and clearer accountability that helps senior leaders make timely decisions.

What you'll be doing

• Oversee a team of four (4) Business Performance Managers including hiring, onboarding, performance reviews, development plans and succession planning
• Set team priorities and allocate sector and region coverage to create consistent ways of working across the Business Performance function
• Own the US Coverage performance management cadence across forums, governance and reporting for pipeline and portfolio activity
• Oversee monthly business review packs for sectors and regions aligned to frontline and leadership scorecards
• Deliver quality control across weekly, monthly and quarterly pipeline reporting, monthly client intensity reporting and ad hoc executive reporting
• Embed effective information flow, escalation and action tracking to support timely decision making
• Track strategic initiatives and transformation activity through OKRs and KPIs surfacing risks, issues and dependencies and promoting simplification
• Oversee rollout, training and adoption of Qlik dashboards, Omnia dashboards and Customer Management Experience (CME) and standardize core assets such as dashboards, review decks and playbooks
• Strengthen data quality assurance and sales process adherence including CRM hygiene metrics and portfolio hygiene MI and escalate systemic data risks to improve MI reliability

What we're looking for

• Bring deep knowledge of US CIB Banking Coverage teams including Global Corporates, International Mid-Market and Global Network Banking and the broader construct of HSBC’s Global Businesses
• Demonstrate established experience in a COO and or frontline role with a strong understanding of the CIB Banking business
• Show proven senior stakeholder management, influencing and communication skills across Coverage leadership teams
• Apply strong proficiency in Excel and PowerPoint to produce clear reporting and executive-ready packs
• Deliver high-quality reports and presentations at pace across overlapping deadlines and competing requests
• Apply strong numeracy and business presentation skills to interpret pipeline, portfolio and client intensity activity
• Manage priorities across a wide range of actions while maintaining governance discipline and consistent outputs
• Operate effectively within a small team structure while owning independent tasks with autonomy
• Use evidence-based judgement to raise issues and question assumptions with senior management when needed

Building a disciplined performance rhythm

If you want to shape how US CIB Banking plans, reviews performance and tracks strategic delivery, this role gives you the scope to make that happen. You’ll set a consistent cadence that improves decision making and creates clearer follow-through across sectors and regions. You’ll also strengthen adoption of frontline tools and management information while reducing low-value manual reporting. If you’re interested in building a high-performing team that enables disciplined execution of strategic priorities, we’d welcome your application.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.