Job Description

Build Trusted Partnerships. Deliver Exceptional Outcomes. Drive Client Success.

We’re looking for an experienced Key Account Manager to join our Customer Care team and take ownership of key national, high-value corporate accounts. In this role, you’ll be the trusted point of contact for our partners, ensuring fast, reliable service delivery and strong long-term relationships that support our clients when it matters most.

You’ll manage day-to-day account operations while also identifying opportunities to improve performance, processes, and commercial outcomes across our mobility solutions offering.

About Compass

Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to continuous improvement.

We live our values every day:

• Care & Passion – treat others the way we want to be treated
• Courage – be empowered and make informed decisions
• Can Do – find solutions and drive continuous improvement
• Trust – do the right thing in all relationships

With a strong team culture and a focus on fun, collaboration, and growth, we’re looking for dynamic, customer-focused individuals to join our expanding team.

Key Responsibilities

Key Account Management

• Serve as the primary point of contact for assigned corporate accounts, proactively managing needs and resolving issues to ensure rapid client mobility following an incident
• Build and maintain strong relationships with key stakeholders across partner organisations
• Ensure all partner and client interactions meet agreed service level agreements
• Escalate issues appropriately and oversee resolution through to completion
• Develop ad action improvement plans to strengthen performance and relationships

Account Growth & Process Improvement

• Lead onboarding of new key accounts, including systems integration
• Identify and implement process improvements to enhance service delivery
• Identify and pursue opportunities within existing accounts across the full mobility solutions product suite

Performance, Reporting & Communication

• Conduct regular account reviews and provide feedback against agreed KPIs
• Maintain accurate records of account activity and performance
• Prepare and present performance reports to partners
• Communicate key updates internally and attend meetings as required

Interstate travel is required from time to time

What You’ll Bring

• Proven experience in account management, customer success, or relationship management roles with three or more years preferred
• Experience in automotive, car rental, insurance, or mobility-related industries highly regarded
• Excellent communication and stakeholder management skills
• Strong negotiation, problem-solving, and decision-making capability
• Analytical mindset with the ability to use data to drive performance outcomes

What We Offer

Working at Compass means being part of a supportive team where your contribution is valued, and your development is supported. You’ll also enjoy a range of benefits, including:

• Flexible working environment
• Career development – many of our team members have progressed into senior roles across the business
• 12 weeks paid parental leave
• Access to the Employee Assistance Program (EAP) – confidential support when you need it
• Make a Difference Leave – one paid day per year to support a community cause
• Learning and development days to support your growth
• Team-building events and activities to strengthen connection and culture
• Exclusive discounts and offers through our business and HR partners
• Make a Difference Leave” – a day spent on local community projects

Ready to Apply?

Click Quick Apply and submit:

• A cover letter explaining why you’re interested in this role

• Your resume outlining relevant experience

We value diversity and welcome applicants from all backgrounds.