Job Description

Responsible for quality assurance assessments, audits, and evaluations for Kroger Health key initiatives. Analyze and summarize program and services performance and quality data, participate on quality projects, and perform effectiveness reviews. Work in collaboration with subject matter experts to support accreditation quality program requirements and work in collaboration with operational teams to improve services and quality. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
- Conduct quality audits, assessments, evaluations for the delivery of Kroger Health services, programs, processes, and initiatives

- Identify process or system improvement needs from analysis of data and results of quality assessments, evaluations, and audits

- Extract, analyze, and summarize data from corporate/division/regional systems; create meaningful and actionable reports and insights derived from data captured through audit/evaluations/assessments and use to identify and communicate trends

- Work collaboratively to establish metrics, benchmarks, and performance indicators to monitor the quality of healthcare services, track outcomes, and identify trends or patterns that may require intervention

- Develop and assist with execution plans to achieve optimal levels of performance

- Maintain quality assurance programs and processes to ensure compliance

- Investigate incidents, occurrences, or near misses to assist in identifying root causes, contributing factors and systemic issues that may impact patient safety or quality of care

- Identify nonconformance and collaborate to solve problems through the Nonconformance Management Program (i.e., corrective action and preventive action)

- Maintain accurate records, documentation and reports related to quality assurance activities, findings, and corrective actions taken to address nonconformances

- Communicate with quality leadership identified opportunities from review and analysis of reports, systems, and dashboards

- Assist with activities related to quality committee meetings with regions, divisions, and corporate H&W leadership teams

- Assist with special projects at the discretion of manager or other team leadership

- Evaluate processes within an area of responsibility to recommend and participate in process or quality improvement initiatives

- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Minimum

- Associate Degree health care related field

- 3+ years of experience in quality assurance or audit

- 3+ years healthcare experience

- 2+ years of experience of as a patient care technician, LPN, pharmacy technician, or equivalent

- Proficient in Microsoft Office

- Excellent presentation, organization, oral, and written communication skills

- Ability to learn, understand, and apply new technologies

- Analytical and problem-solving capabilities

- Strong computer skills and experience with medical or prescription billing systems and/or EHR systems

- Ability to handle multiple priorities

- Ability to remain flexible and adjust promptly and effectively during times of change

- Excellent administrative, communication, and organizational skill with high attention to detail

- Demonstrated ability to maintain confidentiality and protect sensitive information

Desired

- Bachelor's Degree

- Any experience with EPRN

- Any experience with eClinicalWorks (ECW)

- Pharmacy Senior Technician Certification

- Healthcare Quality

- Six Sigma Yellow Belt or Green Belt Certification