Job Description

Responsibilities:

Incident Response and Resolution:

• Monitor system health and respond to incidents and alerts.
• Troubleshoot technical issues and escalate complex problems.
• Technical Support:
• Provide level 1 technical support to users and customers.
• Assist with system configurations and setups.
• Ticket Management:
• Handle support tickets and service requests in a timely manner.
• Document and track incident resolutions.
• System Monitoring:
• Monitor system performance and conduct routine checks.
• Identify potential issues and take preventive measures.
• Collaboration:
• Collaborate with other technical teams to resolve issues and implement solutions.
• Work closely with Operations & Maintenance Lead to streamline operations.
• Continuous Improvement:
• Suggest improvements to processes and best practices.
• Participate in training and skill development programs. 

Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Technology
• Proven experience in technical support and operations
• Strong knowledge of IT operations, incident management, and Troubleshooting
• Familiarity with monitoring tools and ticketing systems

• Strong knowledge of core banking systems and related technologies, such as Oracle Database, Java, and Web Services
• Must be knowledgeable with ITIL service framework (incident management is mandatory).
• Able to work on shifts and on-call work arrangements

Work Setup:

Setup: Hybrid

Schedule: Dayshift

Location: Taguig, PH



By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and/or to its clients