Job Description

About Broadvoice | GoContact

At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.

Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.

We are looking for a Senior Software Engineer to join our Core Telephony team. You will help design, develop, and maintain the core components of our VoIP infrastructure, working with technologies like Kamailio and FreeSWITCH. This role combines software engineering expertise with deep understanding of voice technologies and deployment practices.

KEY RESPONSIBILITIES

• Develop and maintain VoIP-related systems and services
• Work with SIP, SDP, RTP, and other voice protocols
• Configure and manage Kamailio and FreeSWITCH platforms
• Support and debug voice-related incidents (SIP tracing, logs, RTP flow)
• Collaborate with other teams to integrate voice solutions
• Participate in the software development lifecycle (planning, coding, testing, deploying)
• Contribute to automated deployment using tools like Ansible and Docker (both required); Kubernetes is a plus

QUALIFICATIONS

• Strong knowledge of VoIP protocols (SIP, SDP, RTP)
• Hands-on experience with Kamailio and FreeSWITCH • Proficiency in at least one programming language
• Familiarity with software development tools and processes (Git, CI/CD, testing)
• Experience with Docker and Ansible (both required)
• Ability to investigate and resolve voice-related issues and support tickets
• Experience with monitoring/logging tools (Grafana, Prometheus, ELK)
• Scripting skills (Bash, etc.) for automation
• Understanding of telecom architecture (SBCs, media gateways, SIP trunks)
• Strong grasp of networking fundamentals (TCP/IP, NAT, firewalls)
• Experience working in Linux environments

WHY BROADVOICE

🚀 Grow Your Career

Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.

🏡Enjoy Flexibility

We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.

🤝 Community & Culture

Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.

🌟 Make an Impact

With us, your ideas are heard, and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future.

Are you ready to join a passionate and talented team to build the future of Broadvoice?

If you’re a strategic thinker, a collaborative, and have a talent for driving impactful results, we’d love to meet you! Apply now to become part of a forward-thinking company that’s growing and empowering its people across all roles and departments.