Job Description

The Core Systems Analyst Support role provides day‑to‑day operational stability for the Credit Union’s core banking ecosystem, with an emphasis on Fiserv DNA batch cycles, Automic workload automation monitoring, and production validation. The role triages overnight alerts, executes end‑of‑day checks, validates statement and notice cycles, coordinates tickets and service requests, and supports analysts by ensuring consistent best practices and reliable processing. The position helps ensure high‑quality, risk‑aware execution that meets Idaho Central Credit Union’s business objectives and minimizes negative impact to members and internal users.

Duties and Responsibilities

• Daily production validation & hand‑offs: Review and triage overnight on‑call alerts, capture hand‑off notes, and route actionable items to the Automation and Core Analyst teams to ensure timely resolution.
• Automic dashboard monitoring: Work daily cards on the Automic dashboard; clean up aborted jobs; identify root causes for blocked/waiting jobs; and assign or re‑queue runs per procedure.
• Batch/job control: Monitor core processing windows (EOD/EOM, holiday schedules, special cycles) and confirm prerequisite jobs, dependencies, and critical path completion; escalate exceptions according to run‑book.
• Statement and notice cycle validation: Verify statement/notice generation, counts, and outputs; reconcile to expected volumes; confirm delivery readiness; and document variances and remediation steps.
• Ticket coordination & SLAs: Intake, triage, and assign tickets on the GI board; monitor team inbox queues; track SLA timers; and follow up to unblock throughput so analysts can focus on technical improvements.
• Core configuration & controls (support scope): Assist with configuration changes in non‑prod environments under analyst direction; perform smoke tests; capture evidence for change management; and maintain run‑books and SOPs.
• Quality & release support: Execute test cases associated with maintenance windows, upgrades, and patches; isolate, replicate, and report defects; verify fixes; and provide feedback to internal teams and vendors.
• Audit & compliance tasks: Conduct routine system checks, log reviews, and evidence collection to ensure adherence to policies, procedures, and regulatory requirements; maintain secure handling of member and system data.
• Reporting & documentation: Produce daily status summaries (jobs completed, exceptions, tickets), maintain dashboards/scorecards, and update operational documentation and playbooks.
• Cross‑team/vendor coordination: Collaborate with Credit Union teams and third‑party vendors (e.g., Fiserv, Broadcom/CA) to resolve production issues promptly and to improve process reliability.
• Other duties as assigned.

Qualifications

• Education/Experience: Bachelor’s degree preferred in Computer Science, Information Systems, or related field—or equivalent experience in core banking operations or workload automation support.
• Core platform knowledge: Familiarity with Fiserv DNA processing cycles, interfaces, and extracts; understanding of Automic (Broadcom/CA) job scheduling concepts (workflows, calendars, dependencies, and error handling).
• Technical skills: SQL basics (preferred) (querying logs/data for validation), scripting fundamentals (PowerShell, Bash), and Windows/Linux operational comfort; exposure to job/queue monitoring tools, log analysis, and incident/ticket systems (e.g., Jira/Service Desk GI board).
• Operational strengths: Background supporting 24x7 production operations in high‑availability environments; strong attention to detail; ability to follow and improve standardized procedures; and willingness to work outside normal business hours, including early mornings or after‑hours windows.
• Communication & collaboration: Excellent written and verbal communication; ability to coordinate across teams, vendors, and management; and to document clear hand‑offs and action plans.
• Confidentiality & compliance: Ability to maintain confidentiality of Credit Union and member records and comply with the Bank Secrecy Act and USA PATRIOT Act as implemented by Idaho Central Credit Union.
• Experience: 5+ years using the Fiserv DNA interface (interfaces/extracts, dependency validation, and operational support).
• Own first‑pass success KPIs for EOD/EOM processing; publish weekly dashboards and monthly variance analysis.
• Authorize and execute documented standard changes in Automic/DNA (restart chains, dependency resets, parameter updates within pre‑approved ranges) and coordinate rollbacks.
• Lead RCAs for recurring exceptions; implement corrective actions and track outcomes.
• Primary liaison with vendors (Fiserv, Broadcom/CA) for low‑to‑mid impact incidents; negotiate timelines and validations.

Performance Standard

Maintain a high level of professionalism and reliability in daily operations. Demonstrate strong analytical, problem‑solving, and root‑cause skills; work effectively on multiple time‑critical tasks; and communicate confidently at multiple levels of the organization. Proactively identify opportunities to reduce exceptions and improve first‑pass success in batch processing.

Physical Requirements

• Perform tasks requiring manual dexterity (e.g., processing documentation, filing, typing).
• Sit for extended periods of time.
• Lift 20–40 pounds of applicable supplies.
• Repetitive motion using wrists, hands, and fingers; ability to operate standard office equipment.

This role offers benefits, including:

• Competitive Pay
• Medical, Dental, & Vision Insurance
• Generous Paid Time Off
• Paid Holidays
• Matching 401K AND Pension
• Tuition Reimbursement
• Employee Assistance Program
• Employee Wellness Program
• Paid Group Life and Disability Insurance
• Awesome Culture
• And More

The above statements reflect the general details necessary to describe the essential functions of the job and should not be construed as a detailed description of all work requirements inherent to the role. Must be eligible for membership at ICCU to obtain employment. ICCU is an Equal Opportunity Employer.