Job Description

The Associate 2 is a processing-focused role within the Check Operations department, responsible for executing daily check exception review accurately and efficiently while adhering to established procedures and controls. This role supports exception handling and fraud awareness by identifying issues and escalating concerns but does not independently resolve complex cases. The Associate 2 works under defined guidance and closely with Senior Associates, Officers, and team leads to ensure high-quality operational outcomes in a regulated environment.

Key Responsibilities

Check Processing Execution

• Perform high-volume daily check processing activities, including posting, returns, adjustments, and routine exception handling.

• Complete assigned processing tasks accurately and within established service-level and deadline expectations.

• Follow documented procedures to ensure consistency, completeness, and control adherence.

• Maintain productivity and quality standards in a production-driven environment.

Exception Handling & Fraud Awareness

• Review routine check exceptions and identify discrepancies, missing information, or processing errors.

• Recognize basic fraud indicators such as duplicate presentments, unusual item activity, or altered items.

• Escalate suspicious activity, processing errors, or unclear exceptions to Senior Associates or Officers in accordance with established escalation procedures.

• Support fraud and exception investigations by providing requested documentation and research.

Operational Controls & Risk Support

• Execute all processing activities in strict compliance with established controls, procedures, and regulatory requirements.

• Ensure accuracy, timeliness, and completeness of work to minimize rework, errors, and risk exposure.

• Identify potential processing errors or control concerns and escalate promptly.

• Support audit, risk, and control reviews by providing accurate data and documentation when requested. • Act with urgency when issues may impact financial loss, client experience, or operational integrity.

Collaboration & Communication

• Work collaboratively with peers, Senior Associates, and team leads to support workflow completion and issue resolution. • Communicate clearly and professionally regarding processing status, questions, or issues. Accept feedback and coaching to improve performance, quality, and technical knowledge.

Process Awareness & Change Support

• Follow updated procedures related to system changes, enhancements, or new products. • Participate in training and knowledge-sharing activities as required. • Provide feedback on recurring processing issues or inefficiencies observed during daily execution.

Associate 2–Level Expectations

• Performs work under clearly defined procedures and supervision.

• Focuses primarily on transactional processing and routine exception handling.

• Demonstrates strong attention to detail and consistency.

• Escalates questions, errors, and risks appropriately.

• Meets productivity, quality, and timeliness expectations.

• Models adherence to controls, procedures, and policies.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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