Job Description

We are seeking a skilled Network Operations Engineer to support and maintain our enterprise network infrastructure. This role involves monitoring, troubleshooting, and ensuring optimal performance and security across a wide range of network technologies including Palo Alto Firewalls, Panorama, Cisco ISE, Cisco switches, routers, and wireless, SD-WAN, network device patching, and network monitoring tools.

Network Operations & Monitoring

· Monitor network performance and availability using tools like SolarWinds, PRTG, or equivalent.

· Respond to alerts, troubleshoot incidents, and perform root cause analysis.

· Maintain operational documentation including network diagrams, incident logs, and change records.

Security & Access Control

· Operate and maintain Palo Alto Firewalls, managing policies and updates via Panorama.

· Support Cisco ISE for network access control, including 802.1X authentication and guest access.

· Ensure compliance with security standards and assist in vulnerability remediation.

Infrastructure Support

· Perform configuration, maintenance, and troubleshooting of Cisco switches, routers, and wireless access points.

· Support SD-WAN operations including link monitoring, policy updates, and failover testing.

· Assist in network expansions, migrations, and upgrades.

Patching & Maintenance

· Schedule and apply firmware and software patches to network devices in accordance with change management policies.

· Track patch compliance and maintain version control across all network hardware.

Reporting & Collaboration

· Generate regular reports on network health, uptime, and incident trends.

· Collaborate with engineering and security teams to improve network reliability and

· Bachelor’s degree in Computer Science, Information Technology, or related field.

· 5–8 years of experience in network operations or support roles.

· Hands-on experience with Palo Alto, Panorama, Cisco ISE, Cisco switching/routing/wireless, SD-WAN, and patching processes.

· Familiarity with network monitoring tools and ITSM platforms.

· Certifications such as PCNSA, CCNA/CCNP, or equivalent are preferred.

At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.