Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.

Join Our Team

We invite you to apply to join our leadership team at the Four Seasons Hotel Chicago team as a Core Manager!

Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music.​ Four Seasons Hotel Chicago is honored to be ranked as one of TripAdvisor’s Top 25 Luxury Hotels in the United States. We offer 345 elegant guest rooms and suites: and a luxury spa.

We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. Adorn Bar & Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.

Our Open Opportunity

The Core Manager ­­­­­­­is an essential member of Rooms leadership team which is dedicated to providing exceptional quality and service to our guests and employees.

We are looking for individuals who possess a high level of attention to detail and a strong work ethic. The ability to multitask and prioritize is also essential for this position.

The Core Team is responsible for: selling the hotel and providing information to prospective guests, capturing sales from the incoming calls and coordinating details of reservations for all Hotel Rooms, Spa, and Restaurant/Bar. As well, the individual is responsible for ensuring our guests are well looked after from the start. As the first and last impression of the Hotel, this high profile department carries a special responsibility. As the voice of the hotel, the Core Team ensures that all communication channels operate flawlessly, including the hotel’s phone system.

Successful candidates will be a willing team player, comfortable with electronic systems and willing to accept assignments on as need basis, in order to promote team work. Flexibility to work early mornings, evenings, weekends and holidays.

Preferred Qualifications and Skills

• 1-2 years previous experience as a Core or Reservations/Communications Agent. (Supervisory or Managerial experience preferred but not required.)
• Typing speed and accuracy must be at high level.
• Previous experience in a luxury hotel, or similar environment
• Requires attention to detail and problem-solving skills, as well as a passion for customer service.
• Exceptional communication skills and command of English language
• Additional language a definite asset for career growth
• Completion of Post Secondary Education. (Hospitality or related field preferred)

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Internal Four Seasons Hotels & Resorts employees may be eligible for visa sponsorship via an L-1A Visa. Please contact your People & Culture Team regarding eligibility.

About Four Seasons Hotels & Resorts

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed “employer of choice.”

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion, and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts

Benefits of Working at Four Seasons

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
• 401(k) Retirement Plan including Employer Matching Program
• Inclusive and diverse employee engagement & recognition events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Complimentary Dry Cleaning for Employee Uniforms & Employee Meals
• And so much more!

Learn more about Four Seasons Hotel Chicago and Four Seasons Hotels & Resorts by visiting us below:

Instagram: @FSChicago

Twitter: @FSChicago

Facebook: https://www.facebook.com/FourSeasonsHotelChicago/

Career Opportunities: jobs.fourseasons.com

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts/jobs/

Learn More About Who We Are: We Are Four Seasons

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People & Culture Department at 312-649-2153.

Don’t miss this opportunity to be part of our award winning team, while developing your career with the world’s leading luxury hotel company! We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf