Join our Team

About this opportunity:

• The Service Delivery Line Manager shall create and ensure Customer value and satisfaction through an efficient Service delivery.
• A main purpose of the Service Delivery Line Manager is to support services sales directly or indirectly via the unit resources and to understand and align to overall Service Delivery Processes, Models and Strategies.
• Service Delivery Line Manager is a role in the line organization (the operational organization), with the purpose to manage their area of responsibility in line with this instruction.
• All activities in the Ericsson group are performed under the responsibility of one or more line managers. A Service Delivery Line Manager has one, or more, sub-ordinates and is appointed by a superior manager and approved by the appointee’s “grandparent” line-manager following normal procedures at recruitment. Line Managers act according to the Ericsson Leadership Framework and promote the corporate values, ethics and culture of the organization to ensure excellent performance.

Responsibilities & Tasks:
• Ensure service delivery execution
• Contribute and support services sales
• Apply Service Delivery Process and Models
• Apply Service delivery strategy
• Create a productive work environment for individuals
• Create a productive work environment for own organization
• Drive Performance Management (Process)
• Drive Competence Management
• Conduct Resource Management
• Manage unit finance
• Responsible for driving EHS through employee Awareness and Compliance for the responsible unit

Professional / Technical Competence:
• Customer Insight
• Market Insight
• Innovation Skills
• Interpersonal Skills
• Financial Acumen & Skills
• Sales Process knowledge
• Service Delivery Process, Models & Strategy
• Working with People
• Formulating Strategies & Concepts
• Relating & Networking
• Adhering to Principles & Values
• Leading & Supervising
• Adapting & Responding to Change