Job Description

Essential Duties and Responsibilities

• Prepare and serve alcoholic and non-alcoholic beverages according to established recipes, presentation standards, and guest preferences.
• Provide friendly, professional, and attentive service to resort guests, water park visitors, and team members.
• Verify guests' identification and ensure compliance with Florida alcohol service laws and resort policies.
• Monitor guest alcohol consumption and refuse service when necessary in accordance with responsible alcohol service guidelines.
• Maintain a clean, sanitary, and organized bar, including counters, beverage stations, equipment, and surrounding guest areas.
• Stock and replenish liquor, beer, wine, mixers, garnishes, ice, glassware, cups, and other supplies.
• Accurately process guest orders, payments, and point-of-sale transactions.
• Follow cash-handling procedures and maintain accurate transaction records.
• Communicate effectively with servers, recreation attendants, kitchen staff, and management to ensure smooth operations.
• Prepare the bar for opening and complete closing duties, including cleaning, restocking, securing inventory, and balancing assigned cash drawers.
• Monitor inventory levels and report shortages, breakage, spills, or equipment issues to management.
• Follow all food safety, sanitation, workplace safety, and resort procedures.
• Maintain awareness of water park operations and promptly report hazards, guest concerns, or emergencies to the appropriate team.
• Assist with special events, poolside service, promotions, and other Food & Beverage operations as needed.
• Maintain a professional appearance and comply with resort uniform and grooming standards.
• Perform other related duties as assigned by management.

Qualifications

• Previous bartending or Food & Beverage service experience preferred.
• Knowledge of beverage preparation, standard drink recipes, and responsible alcohol service practices.
• Strong customer service and communication skills.
• Basic math, cash-handling, and point-of-sale skills.
• Ability to work independently and as part of a team.
• Ability to remain calm and professional in a busy, guest-focused environment.
• Must meet applicable minimum age requirements for alcohol service in Florida.
• Must obtain and maintain any required alcohol service certifications in accordance with applicable law and resort policy.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to work outdoors in varying weather conditions, including heat, humidity, and direct sunlight.
• Ability to lift, carry, and move beverage supplies, ice containers, and inventory weighing up to 25 pounds, with or without reasonable accommodation.
• Ability to bend, reach, lift, and perform repetitive tasks throughout the shift.
• Ability to work in a wet, humid, and active water park environment while maintaining safety and service standards.

Guest Service Expectations

All team members are expected to demonstrate Hawks Cay Resort's commitment to hospitality by creating memorable guest experiences, maintaining a positive attitude, working collaboratively, and upholding the resort's service and safety standards.

Equal Employment Opportunity

Hawks Cay Resort is an equal opportunity employer. Employment decisions are made without regard to protected characteristics in accordance with applicable federal, state, and local laws. Reasonable accommodations may be available to qualified individuals with disabilities.

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