Job Description

Position Information:

NWHSU is seeking a detail-oriented and customer-centered Copy Center/Mail Room Technician to play a key role in supporting University operations. This individual is responsible for delivering high-quality copy, printing, finishing, and mail processing services, ensuring timely and accurate completion. This role involves handling all incoming and outgoing mail, operating and maintaining print and mailing equipment, and supporting University departments and customers. The ideal candidate brings strong customer service and problem-solving skills to a fast-paced, service-driven environment.

Work Location: Bloomington, MN in person

Duties:

• Process and complete on-demand copy and print requests for University departments, ensuring accuracy, quality, and timely completion.
• Collaborate with departments to confirm job specifications, deliverables, and timelines.
• Operate and maintain copy center equipment, including printers, copiers, binders, cutters, laminators, and related machinery.
• Perform print production and finishing tasks such as copying, binding, cutting, laminating, shrink-wrapping, and assembling materials.
• Monitor and maintain inventory levels of paper and supplies; communicate replenishment and equipment service needs.
• Prepare and maintain billing and chargeback documentation, including departmental invoicing and coding updates.
• Coordinate equipment repairs and preventive maintenance with vendors as needed.
• Process outgoing and incoming mail and packages, including weighing, metering, sorting, and distributing in accordance with University guidelines.
• Provide customer service by assisting with walk-up copy, print, and mailing requests and responding to general inquiries.
• Support administrative functions, including month-end reporting and record maintenance.
• Perform other related duties as assigned.

What you need to have?

• High School Diploma or GED, required
• Associates degree or equivalent combination of education and relevant experience, preferred
• 3-5 years relevant experience
• Experience operating high-speed copiers and/or multi-function machines in a self-directed environment, required
• Experience operating a small Perfect Binding Machine, required
• Experience with postage meter/mailing machines
• Basic math skills
• Strong communication and customer service skills
• Ability to troubleshoot equipment malfunctions, replace machine consumables, and coordinate service with vendors.
• Proficiency with Microsoft Office applications

Other Specialized Knowledge/Skills

• Experience using Xerox copier D110 w/Centre Ware, preferred
• Experience using Canon V700 color printer w/fiery commend workstation, preferred
• Experience using variable data in printing, preferred

Physical Requirements

• Ability to lift 50 pound boxes

Does this sound like the type of role you could excel in? Where your background and experience may contribute to the growth of our organization? A role where you can add your passion and enthusiasm, and make a difference? If you believe you have the education and experience to meet the qualifications for this role, we'd value talking to you. Non-traditional backgrounds are welcome.

Compensation:

$18.00 - $22.00 per hour. 

The hiring rate is determined by a combination of education, related professional experience, and internal equity considerations and may exceed the posted range. NWHSU is committed to fair and equitable pay practices and does not base compensation decisions on gender or any other protected status.

Our Benefits:

NWHSU is proud to offer a comprehensive benefits package to meet your current needs and anticipate your future needs. Our generous time away helps you enjoy a healthy work life rhythm.

• Paid Time Off (earn 20 days per year)
• Holiday ( 16 days in 2026)
• 403(b) Plan
• Medical, dental, vision
• Discounted and free on-site clinic services for you and your family
• Flexible Spending Accounts
• Short-term and long-term disability
• Life insurance
• EAP and other wellness benefits
• Tuition Reimbursement for external programs
• Tuition Reduction for internal programs (includes family members)
• Employee discount at our campus store
• On-site fitness center

NWHSU is a nonprofit organization and full-time employees may be eligible for Public Service Loan Forgiveness (PSLF) through the U.S. Department of Education. For further information please click on this link

How to Apply:

Complete our online application and attach your cover letter and resume.

If you have any questions submitting your application, please contact talent@nwhealth.edu

NWHSU Overview:

Northwestern Health Sciences University (NWHSU) based in Bloomington, MN, has been a national leader in person-centered healthcare education for over 80 years. The University has more than 10,000 graduates throughout the U.S. and in 21 countries. For more information, please visit nwhealth.edu.

We offer a diverse range of evidence-informed programs and experiences including: Doctor of Chiropractic, Doctor of Acupuncture, Chinese Medicine, Functional and Integrative Nutrition, and Integrative Care, and undergraduate offerings in massage therapy, health sciences, and allied health professions – medical laboratory science, medical laboratory technology, radiation therapy, and radiologic technology. We are a mission- and vision- driven university leading the way in person-centered care.

Why NWHSU?

When you join NWHSU you're not simply doing a job, you're making a difference. You'll see passion for our mission, our work, and our future growth opportunities all around you. Culture is extremely important to us. We're a small enough organization that you'll get to know everyone, have a voice, make an impact, and feel the enthusiasm of everyone you work with. Yet we're large enough to offer exceptional benefits including a university contribution to our 403(b), generous PTO and a flexible environment. It's all part of our person-centered philosophy- and it's an ideal blend and a superb organization to expand your career.

What can you expect?

The person-centered approach we take to healthcare education and practice extends to our NWHSU team. That means:

• Every role and individual contributes to our success. No matter what department you work in, you'll see passion for our work and respect for one another.
• Belonging is important to us - we all bring different backgrounds, perspectives, and value to the organization. And that makes us stronger.
• We're committed and engaged. You'll see that in every meeting, every discussion and everything we do. It shows and we're proud of it.
• We don't simply say we have a team environment - we live it. Your ideas and suggestions matter. We listen to one another and when something makes sense, we do it.
• We've still got that entrepreneurial spirit, even though we've been around for 80+ years. And we like that.
• We build in flexibility in roles whenever we can. We work in a hybrid environment. Each manager works with their team members to ensure there is a healthy work-life balance.
• Your personal and professional work opportunities are important to us - we provide these benefits so you can continue to excel in your career.

Our goal? Preparing the next generation of healthcare professionals to deliver and advance healthcare.

Equal Opportunity Employer

Northwestern Health Sciences University is an Equal Employment Opportunity Employer and is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Further, NWHSU prohibits all forms of discrimination is any education program or activity that it operates. The Notice of Non-Discrimination is located on our website. Individuals may report concerns or questions to the Title IX Coordinator. Please refer to our website for further information.