Job Description

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

POA is seeking candidates for the position Copy Center Operations Manager in Phoenix, AZ for our flagship Copy Center sites. This important position is responsible for providing daily direction for all of our on-site Copy Centers including Digital Imaging Copy, Print and binding operations, on-site technical service of devices, Receiving operations and overall coordination between POA and the customer. A high level of client satisfaction must be maintained by responding quickly and effectively to the client's needs. The Copy Center sites include the following areas of operation / staffing:

• Copy Center Site Lead
• Copy Center Operator(s)
• Mail Clerks
• Technician(s)
• Receiving Clerk(s)

The individual in this position continually seeks to improve the operations of support service; analyzing the current systems and implementing sound practices according to POA's Standards of Operational Excellence. This position is a critical position and is considered part of the local management team supporting our most important clients. Ideal candidates for this position will be competent self-organizers with a positive attitude and the ability to handle deadlines. The candidate must have a minimum of 5 years’ experience working / supervising Copy Center staff and operations in the following areas:

Copy Center Operations as follows:

• Binding, Padding, Cutting, Drilling
• Copying and Printing of documents
• Ability to meet deadlines and manage projects to completion
• Solid Customer service skills: Friendly attitude, timely, dependable, detail oriented and professional
• Provide outstanding customer service at all times
• Commitment to providing high quality copy and print production
• Demonstrate proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the clients
• Maintain all records and compliance on security and confidentiality of client materials
• Maintains a facility that is organized and meets tour quality standards at all times
• Comply with the POA policy that any information seen during the copy process is strictly confidential and is never to leave the support center and never to be talked about with anyone
• Directs in the orientation of client personnel to POA's method of operation within the location
• Display high ethical standard, integrity, work ethic, and loyalty

Technical Staff supervision as follows:

• Assignment of Service calls
• Service data capture and analysis
• Laisse between Technical Staff and customer Help Desk
• Preparation dissemination and analysis of reports

Receiving staff supervision as follows:

• Assignment of duties
• On-time receipt and delivery of all items within the site warehouse
• Data capture and analysis
• Laisse between Receiving staff and customer
• Preparation dissemination and analysis of reports

Qualifications and Skills

• Serves as a liaison between POA, the client's administration and POA site employee
• Intermediate to Advanced working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel.
• Working Knowledge of Adobe, Microsoft Office and other graphic arts software preferred.
• Knowledge of Production print and finishing and bindery equipment and utilization of typical office services equipment and technology strongly preferred
• Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
• Ability to learn skills quickly
• Flexibility in dealing with simultaneous projects- demonstrated ability to multi-task a must
• Ability to lift or move 40 lbs. or greater
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc)
• Able to convey information and ideas through speech in ways that others will understand
• Able to speak clearly so listeners understand, identify and understand the speech of another person
• Strong initiative required; ability to work independently with minimal direct supervision

Benefits

• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• Paid Training
• PTO, Vacation, Sick Leave
• FSA Programs
• Friendly and Positive work environment
• Company paid trips

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

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