Be Part of Something Bigger: Copier Repair Technician Opportunity
At AD Solutions, we’re transforming how workplaces operate with innovative technology solutions. As an award-winning leader in Workplace Technology, we specialize in document workflow solutions and managed network services that save costs, improve productivity, and drive revenue. With headquarters in Orlando and branch offices in Miami, Tampa, Melbourne, and Jacksonville, we’re rapidly growing and looking for ambitious individuals to join our team.
We're not just a company—we're a community. At AD Solutions, our core values shape everything we do:
Join our award-winning culture that celebrates diversity, fosters growth, and prioritizes your success. We're proud to have been honored with numerous awards, including being named to the Inc. 5000 list of the fastest-growing companies in America two years consecutively.
As a Field Technician for AD Solutions, your main focus is providing the best customer service with regards to troubleshooting, repairing and maintaining networked office equipment in a designated territory. Office equipment includes: digital networked copiers, scanners, laser printers, color copiers, wide format, and fax equipment.
Responsibilities
· Will utilize proper troubleshooting procedures.
· Repair and perform preventative maintenance on a full line of b/w and color digital copiers.
· Utilize systems in place for service call tickets and part usage transfer of inventory.
· Adhere to all procedures including specific part replacement and maintenance intervals.
· Utilize E-Automate on company phone to receive and close repair tickets.
· Complete paperwork in a timely basis.
· Establish and maintain a professional relationship with each assigned customer.
· Properly maintain a car stock of inventory and repair tools/equipment.
· Utilize websites, tech manuals, e-learning and technical publications to keep current on new and old equipment enhancements.
· Provide customers with clear, concise information regarding the status of their equipment.
Requirements:
· Degree from technical or vocational school a plus.
· Experience repairing networked office equipment a plus.
· 3-5 years experience in a mechanical or technical repair position.
· Valid State driver’s license and good driving record.
· Networking and internet familiarity a plus.
· Candidate must be a motivated self-starter.
· The ability to work as an individual as well as on a team.
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AD Solutions is a professionally managed, privately held company with a tremendous history of exceptional customer service. We empower our clients to manage and develop sophisticated capabilities to handle the entire paper process from creation through duplication, storage, retrieval, and destruction.
Spearheaded by our advanced management team, we utilize innovative technology, systematic training and our multi- faceted industry experience to provide customized solutions for our customers. Our partnerships with world-renowned solution providers include Sharp, Cisco, Citrix and Dell. A.D. Solutions provides over 100 financial institutions for our customers in order to create multiple avenues that upgrade back-office operations and use technology to improve our customer's profit margins.
We are a Sharp authorized dealer for Multi-functional copiers, printers and facsimile and have been providing excellent service in the state of Florida since 2007. With our Remote Diagnostic Feature and Sharp, services that we provide are all communicated remotely from Sharp copiers to our local service centers when in need of support, supplies or parts.
