Job Description

Kemira is a global leader in sustainable chemistry for water intensive industries. For more than 100 years, our chemistry has advanced human progress and quality of life. We call it chemistry with a purpose, better every day. At Kemira, we foster a collaborative and inclusive work culture that empowers our employees to thrive and make a difference. Learn more about Kemira at www.kemira.com/careers

We are now looking for a Coordinator, Customer Order Management with Italian to join our Customer Operations Department, Packaging and Hygiene Solutions Business Unit.

Packaging & Hygiene Solutions business unit specializes in innovative solutions that enable customers to create fiber-based products suited for a circular economy and replacing plastics, while optimizing resource efficiency, product performance, and quality. The business unit serves paper, board, tissue, and molded fiber packaging manufacturers across the globe.

This position is located in Kemira Business Service Center (BSC) in Gdańsk, which is a multifunctional hub supporting customer service, procurement, finance, administration, and IT operations. The center fosters a dynamic, multicultural environment built on openness, cooperation, and strong internal partnerships.

This is a permanent role.

In this role you will be responsible for:

• Managing the Order-to-Cash process, including order fulfillment and billing.
• Entering and verifying order data to ensure accurate deliveries and invoices.
• Registering and resolving transportation complaints in a timely manner.
• Communicating with customers via phone, email, and other channels regarding order status, confirmations, and shipment details.
• Cooperating closely with the logistics department to coordinate shipments.
• Monitoring order processing and proactively addressing any discrepancies or delays.
• Supporting process improvements.

What you’ll bring to the team:

• Fluent Italian and English language skills.
• SAP knowledge would be an asset.
• Good practical knowledge of MS Office tools.
• Very good communication and interpersonal skills.

What you can expect from us:

• Excellent opportunity to be part of Kemira’s sustainability-driven transformation for profitable growth.
• A company culture based on Kemira Principles: Focus on Growth, Collaborate to Succeed, and Deliver Value.
• Flexibility to organize your work between office and remote in a hybrid work culture.
• Attractive benefit package (incl. private healthcare, Multisport card, wellbeing programs).
• Excellent development opportunities.
• Best-in-class colleagues, expertise, and collaboration tools.
• The starting base salary range for this role is between 7400-8400 PLN monthly. Salary ranges may vary depending on location and local market conditions. The actual starting salary will be determined by various factors, including but not limited to relevant work experience, skills and competencies, qualifications, and wider business and organisational needs.

Ready to create better every day? Join Kemira!

Please apply with CV no later than 1 September 2026 at kemira.com/careers.

To ensure a smooth recruitment process, we kindly ask candidates to submit their applications via our recruitment system at kemira.com/careers. Applications sent by email cannot be considered.

We are leading the way to sustained fair pay in the workplace. As a Fair Pay Certified company, we are taking action to enable ongoing equal pay for equal work. This certification demonstrates our commitment to using trusted and transparent methodologies to analyze pay equity. We are proud to share this achievement as part of our dedication to a fair and equitable workplace for everyone.

Kemira is a global leader in sustainable chemistry for water-intensive industries. We operate globally and serve a wide range of customers including municipal and industrial water treatment companies and the fiber industry. Our solutions and services help secure clean water for millions of people every day and support our customers in advancing circularity and responsible resource use throughout their value chains. In 2025, Kemira reported annual revenue of EUR 2.8 billion with a global team of 4,911 colleagues. Kemira is listed on the Nasdaq Helsinki. www.kemira.com

#LI-HYBRID

#LI-Mid-Senior level