Job Description

Job Location: Woodland Park - Woodland Park, CO 80863
Salary Range: $22.32 - $23.18 Hourly

Join a Winning Team at One of Colorado's Best Workplaces!
The Resource Exchange (TRE)
At TRE, we don't just provide services – we transform lives. Our commitment to empowering individuals and creating inclusive communities has earned us recognition as one of Colorado’s top employers for five consecutive years. But don't just take our word for it:
"The standard of work and the culture of providing excellent service is something I’m proud to be a part of." Current TRE Staff Member, November 2024
Why TRE is the Place for You:
• Make an Impact: Advocate for and empower people of all ages and abilities, from infants to seniors, creating lasting change through collaboration with families, communities, and partners.
• Work with Purpose: As part of a dedicated team, you’ll help strengthen families and promote inclusion in communities across El Paso, Pueblo, Teller, and Park counties.
• Enjoy a Positive Work Environment: Join a culture that’s consistently recognized as one of the Best Workplaces in Colorado.
Who We Are:
At The Resource Exchange, we pride ourselves on being a team of over 400 passionate and talented staff who serve more than 12,000 individuals. From those with disabilities and mental health challenges to those in need of long-term care, we provide person-centered support focused on independence, inclusion, and collaboration.
What We Offer:
• Comprehensive Benefits: Health, dental, vision, Lifestyle Spending Account for health and wellness, plus pet insurance for your furry friends
• True Flexibility: Flexible work schedules to fit your life (yes, we really mean it!).
• Half-Day Fridays: Start your weekends early, every week!
• Generous Time Off: Paid Time Off with your birthday off, paid holidays, and time to celebrate what matters most to you.
• Public Student Loan Forgiveness: We're invested in your future.
• Volunteer Opportunities: Paid time off to give back to the community.
• Growth & Development: Leadership, career advancement, and workgroup opportunities to help you thrive.
Come thrive with us! At TRE, your passion for service will be recognized, and you'll be part of a culture that celebrates making a difference.
Ready to join one of Colorado’s Best Workplaces? Apply today

QualificationsTHE RESOURCE EXCHANGE

Position Title: Ongoing Coordinator, Woodland Park
Department: Case Management (CMA)
Reports To: CMA Program Supervisor
FLSA Status: Non-Exempt
Starting Pay Range: $22.32 - $23.16
Benefits Offered
Health, dental, vision, employer-paid life insurance and short-term disability, voluntary life insurance, voluntary long-term disability, paid time off, holiday pay, 401(k) with employer contributions, pet insurance, supplemental insurance options, flexible work environment, training and growth opportunities, workgroup participation, Public Service Student Loan Forgiveness eligibility, mileage reimbursement, and more.
Ongoing Coordinators at The Resource Exchange (TRE) provide community-based case management services to individuals and families receiving long-term services and supports. This role primarily serves members living in Woodland Park and Bailey, with occasional support to surrounding areas based on member needs, service availability, and continuity of care.
Ongoing Coordinators work within a collaborative team model, sharing responsibility for coverage, compliance, and service quality. The position operates in a highly regulated Medicaid environment, requiring strong documentation practices, working knowledge of HCPF and waiver requirements, and a commitment to person-centered, ethical service delivery for vulnerable populations.

Essential Duties & Responsibilities
Case Management & Service Coordination
- Serve as the primary ongoing point of contact for individuals receiving services in Woodland Park, Bailey, and surrounding Park and Teller County communities
- Provide occasional case coverage or support in nearby surrounding areas based on member needs
- Develop, implement, monitor, and update service plans in compliance with HCPF, LTC, HCBS, and waiver requirements
- Support individuals and families in navigating Medicaid services while promoting dignity, choice, and self-direction
- Build and maintain strong relationships with providers, community partners, and interdisciplinary teams
Documentation & Compliance
- Accurately document client interactions, eligibility determinations, and service activities in the Case Management System (CMS) and required databases, including BUS, CCMS, and BILI
- Complete Per-Member Per-Month (PMPM) activity reports in alignment with DDD rules, regulations, and quality standards
- Maintain up-to-date knowledge of Developmental Disability Determination (DDD) processes, Long-Term Care Medicaid eligibility, and TRE billing methodologies
- Conduct detailed research and maintain trackers related to financial eligibility, service utilization, and compliance
- Correspond with external agencies to update applicant and member information and manage referrals
- Maintain organized, audit-ready records in compliance with HIPAA and state and federal regulations
Customer Service & Communication
- Provide excellent customer service by responding promptly and professionally to emails and phone calls
- Communicate effectively with individuals served, families, providers, supervisors, and internal teams
- Ensure all communication follows confidentiality, privacy, and HIPAA guidelines
- Participate in departmental, agency-wide, and interdisciplinary meetings and trainings using tools such as Outlook, Office 365, Zoom, and other platforms
Team & Operational Support
- Collaborate with fellow Ongoing Coordinators to ensure continuity of services and shared accountability
- Provide coverage for other TRE roles as needed, including occasional after-hours availability
- Assist with special projects and administrative support tasks
- Maintain availability during customary TRE business hours, with flexibility to meet operational needs
- Perform driving duties related to the position while maintaining required licensure and insurance
Community-Based Responsibilities
- Conduct work in a variety of settings, including:
- - Private homes
- - Residential and community-based settings
- - Virtual and office environments
- Travel within Teller County, Park County, and occasionally surrounding areas
- Use personal transportation with mileage reimbursement in accordance with TRE policy

Qualifications
Minimum

Qualifications
- Bachelor’s degree in human behavioral sciences or an equivalent combination of education and relevant LTSS experience
- Minimum 5 years of experience working in Medicaid, intake, case management, or human services
- Familiarity with HCPF regulations, Colorado Medicaid waiver programs, and case management processes
- Strong interpersonal, organizational, documentation, and communication skills
- Demonstrated commitment to equity, inclusion, cultural responsiveness, and ethical service delivery
Preferred

Qualifications
- Experience in case management or intake coordination within a nonprofit or human services organization
- Working knowledge of Medicaid Waiver programs and HCPF rules
- Experience supporting individuals with disabilities and coordinating community-based services
Tools & Equipment Used
Computers, tablets, cloud-based systems, printers, telephones, and personal vehicles.
Working Environment & Physical Activities
- Work is performed in office, home, virtual, and community settings. Moderate physical activity is required, including walking, sitting, standing, and occasional lifting (up to 20 pounds).
- A valid Colorado driver’s license (unless exempt due to military status), reliable personal transportation, and minimum insurance coverage of $100,000/$300,000/$100,000 are required.
Disclaimer & Equal Employment Opportunity Statement
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. The Resource Exchange reserves the right to amend or modify this job description and establish job-specific expectations as needed. Work schedules may be adjusted to meet business requirements.
The Resource Exchange is committed to equal employment opportunity and does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender expression, gender identity, age, height, weight, disability status, veteran status, military obligations, or marital status. This policy applies to all terms and conditions of employment.