Job Description

The Amherst Group of companies comprise of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors. Today Amherst has over 1000 employees and $14.1 billion in assets under management.

Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S. The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team. In addition to its single-family rental platform, Amherst’s debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending. Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.

Utility Activation and Deactivation Coordination

• Coordinate utility activations according to the MSR utility process.

• Coordinate utility deactivations according to the MSR utility process.

• Communicate with branch offices through all stages of the MSR utility process.

• Track pending utility items and follow up to support timely completion.

Utility Account and Information Management

• Enroll utility accounts into e-billing.

• Accurately input utility information into specified property fields.

• Ensure relevant utility information is available for reporting, tracking, and operational follow-up.

• Maintain organized records of utility account updates, activation status, deactivation status, deposits, and payment activity.

Provider Coordination and Payment Support

• Identify utility providers in service areas and cultivate relationships to improve the utility process.

• Make payments and deposits when needed to activate utilities.

• Complete expense reporting for all utility-related charges.

• Communicate professionally with providers, branch offices, and internal stakeholders to resolve utility-related questions or delays.